[Resolved]  Samsung — Mobile phone repair

My mobile touch scren got broken and i have changed my touch screen of my samsung mobile m02s in Chennai. They charged 2700. Again my touch screen gone in sep .smasung care point charge 3800 at banglore care point for the same .how come the rates diff month on month basis.

Then service the care point given in pathetic .first over charge then I asked the facility to drop at door steps at charge. They agreed ND share one whatsapp no in which I have given my location details. Past 2 days no response from the care point and whatsapp as well.

I tried samsung support gain They are asking to contact care point.
As it's raining in banglore I just want to make sure to get it delivered.
Past 2 days no response as I have tried more than 8 times in a day

The above service makes me feel very upset on samsung service and No care is take in customer service.

My service no[protected]
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Oct 11, 2022
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Sep 09, 2022
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung!



Thank you for reaching to us, request you to please share your registered contact no. / email address to assist you further.



Best Regards,

Samsung
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