Samsung — Mobile product and insurance claim recovery

Address:

hazratganj lucknow

I have purchased a samsung mobile galaxy A32
[protected] blue on 13.03.2022 from shree keshav mobile store lekhraj indra nagar lucknow i used it only two days and while i using phone suddendly it is switched off nd blanked. i tried many time to on but not worked. my phone is insured and i want to replace or exchange my phone when i contacted to samsung service center located at hazratganj they informed that it is internal liquid damage in mobile which in covered in my insurance policy but they denied to process insurance coverage neigther agree to replace nor excahnge. they said to paid service charge and all damage is chargable.