Samsung Mobile — Samsung galaxy a5

This Balaji.S, Purchased a SAMSUNG GALAXY A5 mobile on 07.03.2015, and while using mobile started giving complaint like Hanging, Touch Problem, After a call disconnecting problem…. Etc.
For these reason I have given mobile in the Samsung Authorized centre named M/S. HI – TECH SOLUTIONS, Pl.No: 1741, Svs Towers,
18th Main Road, Anna Nagar, West, Chennai – 600 101 and Land line no is[protected] &[protected].
My complaint a/c no. is [protected] and Work order no: [protected].
I gave first time to the above address:
Just they flashed my mobile and gave
No improvement found
Second time I gave in the same place:
They told hearing speaker has gone and they require 3 Days time for it.
After replacement of speaker and sticker the same problem continues.
Third time gave for the same reasons:
They told mother board has gone and it has to be replaced. Even after changing it I tested for the result. No improvement at all.
I think service center is not capable of doing or recognizing the defects.
This has been highlighted to CEO’s and Executives thro mail. No response what I mean no remedy.
Service centre is telling its under observation and from CEO’s office it will be resolved at the earliest. I am really fed up with Samsung delightful service.
Now I started telling my friend circles and co staff and to all NOT TO GO FOR SAMSUNG products.
Advertisement and approach will be very superb. But worthless products are being supplied with defects.
I hope by seeing this you will take necessary steps for the replacement of my existing.

My mobile has given on 01.10.2015 with service centre. Today is 12.10.2015; I do not know what is going on for 12 days.
Whenever I call they will tell it’s under observation, still how many days they require? Please you check and revert back.
Mentally disturbed because of this and stress is increased.

Very urgent and critical. Take necessary action at the earliest. I.e. I need a replacement.


Thanks
S.Balaji