| Address: | 761029 | | Website: | www.samsung.com |
Dear sir,
I bought a samsung galaxy j7 mobile on november 2015 via flipkart. after 7 month of purchase my mobile display becames one side black. then i went to samsung service centre jayadev vihar, bhubaneswar, odisha. they opened and checked and told me 'your led touch has some problem'. i ask them to repair the same. they told me that you have to pay rupees 6200/- for repair. i told them it is in warranty period so why should i pay. there is no physically damage any where in my mobile. there is some internal issue, why i am paying for it. then i went to another samsung service centre, they also told same. i ask them why this problem occured. they gave a reason that you are wearing jeans pant so due to press it happens. i ask them it is completely internal issue so why you are not repair on warranty. they refused to repair by warrenty.
Sir i purchased my mobile in 13500/- rupees. but samsung fraud with me. i completely frustated on samsung. there is no where mentioned in warranty card for this led touch problem is a physically damage.
So sir kindly take some action and consider my request.
Details of my mobile: samsung galxy j7
Imei seriel no: [protected]
Transaction id from flipkart: order id: od[protected]
Invoice no : # chn_puzhal_[protected]
Thanking you.
Jyoti prakash parida
At/po: khallikote rs
Dist: ganjam
State: odisha
Pin: 761029
Mobile no: +91 [protected]
Mail id: [protected]@gmail.com
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