Samsung Mobile — Samsung note 4

Address:	Ahmedabad, Gujarat
Website:	www.samsung.com/in/support/

I bought a brand new Samsung note 4 from India in January, the phone had no issues at all, however I had to migrate to the USA for 6 months, upon reaching here the phone started having issues, the pedometer stopped, the phone begun freezing and half the functions just died down, so thinking that Samsung is an international brand I went to Samsung USA and to my surprise they tell me we cover all international brands warranty besides India, I was shocked to hear that, so I kindly asked him to check my phone which he did and after doing a computer test on it he told me its a manufacturers fault and the device needs service, some proximity sensor and gyroscope had issues and needed to be checked, but since the only country they don't cover is India, he couldn't help me however he asked me to call Samsung India and if they can email here and tell them they would cover it for free. so I contact Samsung India they never replied my mails finally I go to the online chat, here I meet a lady who says she wont help me I paid 45000 for a phone less then 6 months and she says I am sorry we don't have international warranty so I ask her if its just possible for them to extend my warranty so when I come back to India after 6 months, I can get the phone repaired. they even refused to do that, so I ask what can be done to help me and she is like I am sorry we can not help you, I insisted that she helps me with the warranty then she is like we need to physically see the phone and I tell her that I can get a letter from Samsung USA that explains the phone has an issue, but she is like we need our technicians to see it only then we can help its barely 6 months the phone unfortunately by the time I will get back to India the warranty will be expired then I tell her that why don't you do this, call Samsung USA and they would repair it for me and again she says Indian phones don't have international warranty, I am tired and Aghast from their total lack of care. secondly are we INDIANS so cheap that Samsung opens a brand in India and they don't cover us for international warranty, does it mean that Samsung sells us underrated stuff in India, isn't Samsung solely responsible for all it clients regardless of the country where we buy the product, how can Samsung sell products in India and we arnt covered anywhere else in the world when everyone is ! I didn't understand that. second isn't Samsung a international brand, don't we buy the product thinking that the product we buy is of same value and caliber as any other Samsung in the world, why are our phones not covered anywhere when all the rest of the worlds are, I just want my phone repaired for free. I bought a Samsung product and if they cant deliver to the standards they better tell the customers that we are a local brand in India and charge us like that, its surprising we pay more then most other countries and cant even get simple international warranty and why doesn't Samsung mention it to all their clients we don't give international warranty though we will charge international rates and little more. Samsung needs to be more honest and I demand my rights from a international company.