Samsung Mobile, Samsung Service Centre — Samsung J2 mobile

Address:

Bangalore, Karnataka, 560021

Dear sir/madam i had purchased Samsung J2 Mobile on 13th December 2016 from sangeetha outlet.it is not even a month on 9th of january 2016 on the display screen blueish dot started to appear later it has spread to complete screen. we have taken this issue to the Samsung customer service, they are unnecessarily claiming faulty on us we have damaged physically but the mobile phone is still in the very good condition without any dent nor scratch on it. customer service people had informed us that they will place the phone inside the oven and heat it to the temperature and they open the mobile if any damage they are not responsible and i need to pay the charges even though it is completely covered under warranty.we claim it is manufacturing defect. we hope you will address our complaint and support us in this regard. let the company understand that each penny of customer is valuable and they should not be supported when they are faulty