Samsung — Mobile service

Address:

Kolkata, West Bengal

Dear Sir, I have purchased one Samsung Smartphone model no. s5830 on 24.08.2012 from Kolkata, India with 1 year guarantee. After purchase I took it to Egypt without start my mobile. After reaching there I started the mobile and it worked perfectly. After two days I found that the mobile is frequently hanging. In hanging condition, when I close it and open the battery and again restart, it is working well. I submitted the mobile in Samsung service centre, Cairo, Egypt. They opened it and checked. They reported that the motherboard has to change and they will not provide free service (although it is under guarantee period) as it is purchased from another country. So I taken it return. After 8 month I came back to Kolkata and submitted to Samsung service centre Kolkata. They told that the mother board has to change but it will not be free as it is opened outside. So, the motherboard is changed by payment. After some time the mobile showed charging problem. I again submitted it to that service centre. They asked me to change the charger then again advised to change battery. I have done all by payment. The mobile worked. Again after some time appeared touchpad problem. The service centre changed it by payment. Handset now OK. After few days again charging problem appeared. The service centre tried 3 times by changing the charging pin, but it is not ok. All after this, the service centre told that the mother board again has to change. They also advised me to through the mobile and purchase a new one as now cost of mobile decreased and again invest of money for this mobile no meaning. My dear sir, this is the quality of Samsung mobile! From the beginning of purchase this mobile have fault. I did not get any service guarantee. I lost a lot of money by the advice of your service centre one by one. If it can’t be solved and if they would tell me in the beginning then at least I would save some money. I think they not checked well. Sir, I have changed the motherboard by payment, again if this motherboard have problem why I will pay for changing this motherboard? They told motherboard has guarantee only 3 month and the date expired. I have changed the motherboard on 10.04.2013. I have attended to your service centre on 04.112013 with charging problem. They advised me to change charger (although the motherboard which they replaced have problem) and I changed. They misguided me; actual fault they not told in time and time of guarantee lapsed. When time over they informed that the changed motherboard have problem. I was continuously attended to the service centre for the problems one by one. Yesterday I lodged a complaint in the customer care. Today somebody called me from your service centre and advised me to go to another service centre and change the motherboard by payment. I denied for payment again. This is the fault of Samsung Company and its service centre. Why I will pay again? I paid a lot by their advice. Please see the attachments. Kindly give me a good advice. Thanks Tapan Kumar Gorain 23.06.2014 Mob. 91-[protected]