[Resolved]  Samsung — Motherboard Issue in Samsung F41

I got update on my Samsung F41 phone in December 2021 and since then, I am facing frequent restart issue followed by heating of top part of the mobile phone (which I believe is where the motherboard is located). Took to service center a couple of times but all they did was just do a software update. Worked fine for an hour but issue started again. Service center guys say that I need to go for motherboard replacement.

I stand strong with my argument that this issue is due to update from Samsung(which I am now wondering if it was deliberate in order to make extra money with motherboard sales). I hope most of you users agree with me on it that motherboard is something that should be replaced free of cost from manufacturer regardless of warranty status.

I have used brands that are far too less popular and not even in the top 5 or 7 brands in India. But still, I never faced motherboard issue even after 5+ years o[censored]sage. My previous phone was Redmi Note5 which is 7 years old & still working like a charm & my daughter using it for online classes.

What I meant to say here is, motherboard is not something that should run into fault by itself after just within 18 months to 2 years o[censored]sage. Also, I noticed that most of these problem occur in samsun phones post warranty period. I got update post warranty period and issue started then.

So people, please do not fall far tricks from Samsung and spend more money in getting issue fixed. I understand it it's battery which can lose it's potential after a couple of years o[censored]sage and may require replacement. But not motherboard; since I know for sure it last longer than 5 years without issue even in the cheapest smartphone you can find in the market.

Pls join hands with me in creating awareness among consumers about this cheating trick played by Samsung.
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Mar 28, 2022
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Feb 09, 2022
Updated by kiranfury
I see the compaint is marked as resolved but in actual, there is no solution provided and no one from Samsung contacted me. I attached response from Samsung saying it is repaired. This is highly unprofessional & unethical behavior by a brand like Samsung which thinks can easily manage to make fool out of customers, just because they are a big brand with influence.

Feb 09, 2022
Updated by kiranfury
I attached their false response without fact checking.

Verified Support
Feb 21, 2022
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd
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