[Resolved]  Samsung — Motherboard issue - Samsung Galaxy M31s

I purchased Samsung Galaxy M 31s one and half years back. Recently I updated Android Version 12 before 4 days. After updated the android version, my phone hang on logo and cannot switched off.

I approached Samsung service center ( In Tirupur - Tamil nadu ), and they checked mobile and they told that the motherboard problem and its needed to replace. Its cost around Rs. 9000.00. The update caused the motherboard to fail. Samsung service center also received many complaints received about the mother board complaints especially M series. Samsung knows very well about this issue. But they are not ready to correct the issues because of all money motive and business trend. I always purchased samsung mobile because o[censored]ser friendly. I used 4 mobiles in my house all are Samsung. I request the Samsung to provide a free motherboard replacement due to their technical issue.
Was this information helpful?
No (0)
Yes (2)
Jun 27, 2022
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
May 27, 2022
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung!

Thank you for writing, request you to please share your registered contact no. / email address to assist you further.

Best Regards,
Samsung
 
Add a Comment

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Samsung India
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    60%
    Complaints
    18954
    Pending
    0
    Resolved
    11189
    Samsung India Phone
    +91 89 3993 9899 [Customer Care]
    +91 12 4488 2122 [Head Office]
    +91 98 3502 2547 [The Mobile Villa]
    Samsung India Address
    2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
    View all Samsung India contact information