[Resolved] Samsung — My A50S motherboard problem with in 15 months | |||
I have purchased a A50s mobile on 9th Jan, 2020. All of a sudden the mobile stopped and when i restart it, it is repeatedly stopped at the starting screen and later total stopped. tried wit service center and they want to replace mother board problem with a cost of 11, 000 plus on paid basis. my fight is that when there is a manufacture problem, it should be addressed by the manufacturer and replace under free of cost basis. service center job card number [protected]. i strongly object the replies given by the service team. Rs. 22, 000 is not a small amount to invest on a yearly basis for a mobile. we are with Samsung as the durability was good in the long years. And now the quality of components' are poor. the trust on the product quality lost when heard many complaints from near and dear. [protected] is client ID and complaint number [protected] Was this information helpful? | |||
Aug 10, 2021 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support May 24, 2021 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards, Samsung India Electronics Pvt Ltd | |||
 3 Comments | |||
Comments
To my utter surprise & disappointment after lot of people suggested not to got with Samsung phone i brought Samsung A50 S & to my surprise within 16 months o[censored]sage Mother board - Damaged wrote mails to the respective heads that after shelling out 18K from the pocket the phone gets damaged within 16 months o[censored]sage wht type of quality products your are selling in the market & the cost of mother board is 9K, this is the least to be expected as it was my fault even after so many people telling dnt go with Samsung gone ahead & brought it.After you escalate you get response that your phone warranty has expired then i came to know that the warranty given is only for 1 year after that u have to through ur phone out.Customers like me feel cheated as we buy these thorough our hard earned money.Big companies have seen lots of them which are not customer centric have gone in drain.
Reply
I have purchased a A50s mobile on 16th Jan, 2020. And now all of a sudden the mobile stopped and when i restarted it, it is repeatedly stuck at the starting logo screen and later total stopped. tried with service center and they want to replace mother board problem with a cost of 11, 000 plus on paid basis. My fight is that when there is a manufacture problem, it should be addressed by the manufacturer and replace under free of cost basis. service center job card number [protected]. i strongly object the replies given by the service team. Rs. 22, 000 is not a small amount to invest on a yearly basis for a mobile. we are with Samsung as the durability was good in the long years.
And now the quality of components are poor. the trust on the product quality lost when heard many complaints from near and dear. I also want to mention that I'm not a hard user of phone. To my utter surprise, and that too from the brand of Samsung, I never expected this. I'd never recommend an other soul to go with Samsung products.
I urge Samsung to take an immediate action on this and get my phone repaired.
And now the quality of components are poor. the trust on the product quality lost when heard many complaints from near and dear. I also want to mention that I'm not a hard user of phone. To my utter surprise, and that too from the brand of Samsung, I never expected this. I'd never recommend an other soul to go with Samsung products.
I urge Samsung to take an immediate action on this and get my phone repaired.
Same issue I have faced ... just after 1 year of purchasing samsung a50s it stopped working ..customer service asked to pay 9000k for motherboard replacement.
What is the meaning of paying this huge amount in just 1 year ??
Is there no value of 22500k that I gave while purchasing??
THIS PROBLEM SHOULD BE SOLVED BY SAMSUNG COMPANY FOR FREE OF COST TO ALL PEOPLE WHO ARE FACING SAME ISSUE !!!
Are we customers fools to buy ?
#samsung
What is the meaning of paying this huge amount in just 1 year ??
Is there no value of 22500k that I gave while purchasing??
THIS PROBLEM SHOULD BE SOLVED BY SAMSUNG COMPANY FOR FREE OF COST TO ALL PEOPLE WHO ARE FACING SAME ISSUE !!!
Are we customers fools to buy ?
#samsung
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