The complaint is regarding Samsung mobile phone. I bought my phone on April 12, 2014 and during January I had issues with touch screen due to liquid. I paid Rs 4606.73 and got my phone repaired from Samsung service center(SC), model town on 29th January, 2015. Few days back my phone had the problem of automatic restart and sometimes the mike did not work. I went to Kotla SC where they informed me that the last time I had repaired my phone, the liquid traces were still left on mother board due to which the mother board needs to be changed which will cost approx Rs 7000. I called up samsung service centre to register my complaint with regards to not providing me complete information regarding the damage caused by liquid. 5000 had already been spent. I was asked by customer care center (CCC) to visit model town again. I went on 11th April again and employees at model town SC initially refused to agree that there are any liquid traces on motherboard. Later I myself had to show it to them and a senior employee was called. He was very rude to me and blamed me for non handling of the product. They even mentioned that the liquid traces in motherboard have nothing to do with mike as well as restart issues. They accepted that the liquid traces may create issues in later point of time. My warranty was about to expire the next day i.e. 12th April, 2015. They refused to take the phone for repair. On contacting the samsung CC again later in the evening, they wanted me to visit again to model town SC. However they said that they will inform me again after having the case discussed with senior officials. Since then I have not received any information. 3 issues: 1) Negligence on their part to provide me complete information with regards to the effect which the liquid had on my phone. 2) Ignorant attitude of either kotla SC or model town SC where both of them mentioned different cause of the problem 3) Though 1 day was still left with warranty cover, they refused to accept it. Was this information helpful? | 
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