[Resolved] Samsung — New buy mobile problem but Samsung thoothukudi care don't respond

muthukumaranpa

from Tirunelveli, Tamil Nadu

Address:

628204

I bought new Samsung j7 mobile at police canteen in thoothukudi on 25.4.17.It was not open.After remove the battery and reinsert the battery, it is working.If I switch of the mobile and restart it does not open.I gave the mobile to the thoothkudi Samsung care on 27.4.17.They promised me to give a new mobile the next day but there's no response from Samsung care.They said they will call me and will say the status.But there is no responses.If I call the Samsung care they don't attend my calls.so, very unsatisfied with buying yours products

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Jun 6, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

May 06, 2017

Samsung India Customer Care's response Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd