Samsung — New Refrigerator Issues

Address:

DELHI NCR

Dear Sir!

I am writing to you about my worst experience with Samsung Electronics India Customer Service.
I bought a new refrigerator RS72R5011SL/TL on[protected] from Vijay Sales, East Delhi. In the month of March 2021 the refrigerator started having moisture issue and also at times it would freeze those water drops in the fridge compartment and vegetables. I called up support and they asked me to set the temperatures to min n max.

But the issue started again in May. I reported the issue on 29th May 2021 to Samsung Customer Care vide SR#[protected]. The Tech guy (Mr. Sachin) came and took a note of temperature readings. also cleaned up the Compressor compartment and asked me to check if the issue still persists in the coming days. Yes! The issue was still there and I called him up and I was told " I will talk in the company and let you know. Please give me 2 days' time."

I called again and I was told the same thing.
When I asked the customer care to check the status of my SR, to my surprise it was closed with status RESOLVED.

However, I raised a new S on 04 Jun 2021 vide SR# [protected]. Another guy comes (Mr. Rakesh), takes temperature readings, and leaves saying " We will update you after getting a reply from Samsung Q&A( Mr. Sher Singh on call told me this)."

The faulty part ( as per the Engineer) was replaced on 18 JUN 2021 with the words that the problem is resolved now and you will not have the issue anymore. However, to my dismay, the ordeal of the issue continues. The moisture is still there and no more cooling in the fridge compartment.

On contacting customer care the visit was arranged and then the golden words come again - the issue will be resolved. I WILL NOT GO FOR ANY PART REPLACEMENT ANYMORE. I WANT MY NEW REFRIGRATOR TO BE REPLACED WITH A NEW AND BETTER PRODUCT.

Sir ! I am frustrated with all this and I feel ashamed to be calling them each n every day for a resolution to my complaint.
I request your good self to please get my faulty product replaced. I am facing mental trauma because of all this.

This is not how a multinational 6 sigma company should work. I am gonna file a complaint about 6 Sigma too.

Thanks and regards
Ashutosh Jain
[protected]