[Resolved] Samsung — no proper resolution for refrigerator complaining again and again | |||||
(The complaint against cooling problem in the unit since three months, the last complaint launched through id no. [protected] and email complaint ref. No. [protected], but their is no result from the company the engineers/technicians of the company are not up to the mark they cannot find out exact problem in the unit. Hence requested several times for replacement as the unit was purchased in dtd. 23.03.2017 comes in warranty period. But the company does'nt care about the customer so in that case i want to file the complaint against the company.) The above said complaint is remain the same as such the problem in the unit was not resolved properly. Again new complaint no. Is given by the samsung so. ([protected]). Kindly replace the unit as early as possible. Was this information helpful? | |||||
Jan 28, 2018 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Dec 21, 2017 Saumil Gajaria's response After insisting Mr. Pawan just send me the 1st email yesterday also hesitating about why to send an email. Never ever I am gonna use Samsung products my life's biggest mistake
Verified Support Dec 28, 2017 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards, Samsung India Electronics Pvt Ltd | |||||
 2 Comments | |||||
Comments
I have purchased Samsung refrigerator. But your customers care services and service centre service is very very poor.
Reply
In less than 3 months such a high end phone becomes faulty. Touch display battery Camera malfunctioned still they are just repairing it and not replacing don't know whom to approach as the person at Samsung treat us like they are the heads even approvals executive level. As a consumer don't have any option but to take whatever they say.
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