[Resolved] Samsung — No refund provided, no product received

Basavaraj krishnappanavar

Aug 2, 2022

Address:

Vidyaranyapura, Bangalore

Hi I have ordered a Samsung galaxy book2 pro 360 from samsung website on[protected], orderId - [[protected]] the estimated delivery date was[protected], the order was not delivered and i had kept on calling sending mails and no reply and the answer I heard from them was "due to technical error it's delayed" till[protected] i was so frustrated and kept on talking to customer care but samsung cancelled my order without my consent and the reason was again technical error
Got mail from samsung that
The refund will be initiated soon and it will take 7-10 days for it to reflect in my bank.
It's already[protected] and i have been shamelessly begging them to return my hard earned money of - 115891 rupees, they are keeping my money for almost a month without giving satisfying my order or providing my refund
This is a big mental harrasment to me as i have to keep paying credit card bill and interest charges, please help me

I even went to Twitter to complain on this, no use

Customer care person literally says he don't know when exactly you will get refund as there is no direct communication between refund team and support team.

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Aug 11, 2022

Complaint marked as Resolved

Finally after my money got stuck with Samsung without any reason, without delivering the product, without providing information on why they cancelled my order after 13 days of my order, without giving proper reason on why my refund is delayed, after 19 working days since the day it got cancelled i received my refund, And this was not easy, i had to keep sending mails, keep tweeting, keep calling them, frustrated, such a pathetic experience, never ever going to buy any samsung product and will never suggest anybody about samsung product. 1. Tweet them 2. Send mails to ceo help desk specified in ther website 3. Pray 4. They do not bother whatever the pbm may be 5. Consumer courts, umang, tweeter keep them posted everywhere They ll refund it

Samsung India customer support has been notified about the posted complaint.

Verified Support

Aug 03, 2022

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung!

Thank you for reaching to us, request you to please share your registered contact no. / email address to assist you further.

Best Regards,
Samsung

Aug 04, 2022

Updated by Basavaraj krishnappanavar Number - [protected]
Email - [protected]@gmail.com

Verified Support

Aug 05, 2022

Samsung India Customer Care's response Dear Customer

Greetings from Samsung!

We would like to inform you that your case is already running with our concern team.

We assure you that our relevant team member will contact you as soon as possible.

Kindly wait for the response from them.

Best Regards,
Samsung

Aug 05, 2022

Updated by Basavaraj krishnappanavar Why is it running for so long?, No one is contacting me, and i just want the refund, the people who contact me just give false promises, this is a mental harassment, why are you guys keeping my money? is this a joke to you all?, such an experience i have never faced with any company be it small or big, time to re iterate and reform your customer care support, SAMSUNG is not a small company to take advice from people outside of samsung.

Aug 11, 2022

Updated by Basavaraj krishnappanavar Finally after my money got stuck with Samsung without any reason, without delivering the product, without providing information on why they cancelled my order after 13 days of my order, without giving proper reason on why my refund is delayed, after 19 working days since the day it got cancelled i received my refund,
And this was not easy, i had to keep sending mails, keep tweeting, keep calling them, frustrated, such a pathetic experience, never ever going to buy any samsung product and will never suggest anybody about samsung product.

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Comments

Basavaraj krishnappanavar

Aug 5, 2022

Why is it running for so long?, No one is contacting me, and i just want the refund, the people who contact me just give false promises, this is a mental harassment, why are you guys keeping my money? is this a joke to you all?, such an experience i have never faced with any company be it small or big, time to re iterate and reform your customer care support, SAMSUNG is not a small company to take advice from people outside of samsung.