Samsung — No Refund/Service of Fridge and bad customer service by agents

Address:

Hyderabad, Andhra Pradesh

Samsung Team, I am feeling why i took your Product, your customer service is pathetic and so is the followup. My Fridge stop working in Feb 2015 and on 27th feb i complained, your people took it after many followup from me, after 7 or 8 days. Then they said we are testing and took another 15 days, then they said they it is not repairable as there is some manufacturing defect and the Gas is leaking and that i will get refund, after 30 days, then when i submitted the reciepts they say the date is wrong. Then when i called your guyz many times till now there was no issue.. The big point is ur customer service guyz from samsung partners said i cant be believed and ur service centre guy said i am liar... The last disucssion which was healthy happenned on april 30 and in that the guy who took your call revelaed an intresting fact that the fridge was already repaired in 2011 on dealers name (i never knew u people cheat us by selling repaired products) and in dec 2013/jan 2014 (this is on my name and compressor, relay was changed and gas filling done, and yes it did happen after many follow ups) Now you guyz say that the fridge is off 2011 and not 2013 as i mentioned and are denying refund, and when i asked them if it is so, then why did you people repaired my fridge for free in dec2013/jan2014..(not a single rupee was charged), ur samsung partners guy by name kulwinder singh denied the repair of 2013 as well saying nothing happened, and whenever i asked him to check with the guy who said to me on april 30 as that guy had all the details, he is denying that and interupting me and is in hurry to close my ticket saying we will give 44% (its bheek, alms), i have an email from Kulwinder denying the repair of 2013... SHAME on Samsung for first of all selling me a repaired product (as told by your guy, as he said denting was done on that) and also denying my refund by talking lies, and denying the repair which happened...and on that your customer service guys like kulwinder singh(gurgaon) and Steni(chennai) have to much of attitude issue and doesnt know how to talk and help the customer.. Trust me i have many samsung prodcucts at home..but going forward i will not buy Please call me 91-[protected] and 91-[protected]