[Resolved]  Samsung — No response from Samsung Service center after not repairable issue in my Refrigerator after using just 1.5 yr.

I had purchased Samsung refrigerator of 198ltr. Capacity from Flipkart on dated 02.10.2021. After using of 1.5 yr. The refrigerator is not cooling. So, I have complained to Samsung helpline on dated 18.05.2023 that; my refrigerator is not working/ not cooling and in connection to my repair request; Samsung Engineer visited & checked the refrigerator. After checking he asked that my refrigerator is not repairable as there is internal leakage. Hence, he asked me that the refrigerator will return to Samsung within 07 days after the feedback will sent to Samsung from Engineer and as per Samsung policy I will get by cutting some amount from the billing value. And the Engineer has given the feedback to Samsung on dated 26.05.2023. But from 26.05.2023 to till now I haven't received any solution from Samsung. I am regularly following up to Samsung. But the result seems 0 till now. As for the present season is Summer & in odisha the humidity is 92% nowadays. Hence the refrigerator is required must. But Samsung is not taking any action since 26.05.2023. Please look into this matter.
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Jul 9, 2023
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Jun 08, 2023
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung!

Thank you for reaching to us, request you to please share your registered contact no. / email address to assist you further.

Best Regards,
Samsung
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