[Resolved] Samsung — No update on my complaints

Goldie13

from Delhi, Delhi

Address:

122002

The paint inside my microwave oven is peeling. I have complained to Samsung about this TWICE (service orders #[protected] and [protected]) but no action has been taken yet. I was told that the oven would be replaced; but no action has been taken for over a month. I neither have the time nor patience to keep following up with the service engineer. Very disappointing experience with Samsung. Hoping that some action is taken via this written complaint.

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Jun 13, 2016

Complaint marked as Resolved

Thanks! I was given a refund on my faulty microwave. This forum has really helped me get in touch with the Samsung escalation team. They called me as soon as I lodged this complaint. They connected me to the service center and speeded up their internal processes to help me get a refund. Thank you very much.

Samsung India customer support has been notified about the posted complaint.