Samsung — Non delivered product

Have ordered a samsung fold z fold 2 on 26 october with which a samsung galaxy watch 3 bluetooth was given free to me when i paid the bill then it was shown that watch will be comming seperately and will be delivered on 4 nov the phone was delivered on 30 oct .
But the said watch has not been delivered till today also . This is my 8 complaint with complaint no 31509476. Every time their lame excuse is we have forwarded their complaint to higher exclation level . Please take strict action to this company