[Resolved] Samsung — Non delivery of Product ordered on site through samsung site

Varadarajan A.N.

from Shimoga, Karnataka

Apr 25, 2022

Address:

S-1, sakthi vinayager flats, 10 subramaniam road, perambur, chennai

Dear sir, I ordered a Samsung Refrigerator through Samsung site on 15th of April 2022. Order number [protected]. and it is due for delivery o 21st of April 2022. But till date it has not been delivered. I have registered a complaint on 21st April 2022 iwith samsung and the complaint number is 52950882 dated 21.4.2022, and also wrote to Samsung grievence cell (Mr Ajit Sing ) and also talk to the customer care executive Mr. Vinay Kumble where as I was assured by every onle that action will be taken with in 24 hours but till date no one has contacted me.
I have also emailed several letters to customer care but till date I have not received any reliable and proper reply, Now I would like to claim compensation for my physical and mental agony from Samsung since, they have not delivered the item and also not given proper reply/service. The tracking slip of the courrier has faulty messages . I am prepared to produce all my email communication to you whenever it is required.

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Jul 6, 2022

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Apr 25, 2022

Updated by Varadarajan A.N. Also, since it has not been delivered, I would like samsung to refund the full amount without deducting any cancellation charges and also the Pocessing fee and the interest amount paid to the Bank as is is on No cost instalment payment.

Apr 26, 2022

Updated by Varadarajan A.N. Iam from Chennai, Tamil nadu, not from Shimoga, . The order placed was from Chennai Tamil nadu.

Apr 28, 2022

Updated by Varadarajan A.N. I had been to the courrier's godown (Delhivery courrier) and found that the fridge sent by Samsung against the order has been lost (before delivery) by Delhivery courrier. I had informed the concerned departmetn (Savex) and requested them for refund of the same but they hesitate to take any action since the courier site has not updated their system. I request you to take immediate action and help me to get me the refund along with a compensation for my mental agony .

May 02, 2022

Updated by Varadarajan A.N. Idear sir. i have not received any response from samsung tll date. Hence I have cancelled the order to samaung and requested them for refund. I am still waiting for their response till date.

Verified Support

May 27, 2022

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung!

Thank you for writing, request you to please share your registered contact no. / email address to assist you further.

Best Regards,
Samsung