[Resolved] Samsung — Not able to redeem Buds Pro offer even after 5 days of purchasing Galaxy S21+ | |
I purchase a Samsung Galaxy S21+ on 05/July/2021 from a Physical Samsung official store. At the time of purchase, They told me I will be able to redeem Galaxy Buds Pro offer after 72hrs of activating my phone. It has been now more than 5 days but I am not able to redeem the offer. Now customer care told me that July offer is not live yet. I have 2 questions from Samsung India... 1. Why promise 72hours if you know offer is not even live yet? 2. It's already 10th July, When July offer will be live? In August or next year? Was this information helpful? | |
Aug 11, 2021 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Jul 11, 2021 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care. Thanking and assuring you our best services always. Thanks & Regards, Customer Experience Team Samsung India Electronics Pvt Ltd | |
 4 Comments | |
Comments
No reference ID was given by customer care. My Number - [protected]. Email - ayush.[protected]@hotmailcom.
Reply
Akshit2111's reply, Jul 27, 2021
Have you been able to redeem the offer?
Same issue.
Bought S21 plus and S21 Ultra.
Not able to redeem the buds Pro as on date.
Samsung customer support is making vague excuses every time I have been calling
Bought S21 plus and S21 Ultra.
Not able to redeem the buds Pro as on date.
Samsung customer support is making vague excuses every time I have been calling
Akshit2111's reply, Jul 27, 2021
Have you been able to redeem the offer?
abx1's reply, Aug 1, 2021
Yes redeemed . Thanks
Same here. Bought it on 19th July. Still not activated.
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