[Resolved]  Samsung — Not given the solution to my query, as my machine is not working since oct 2013

Address:

Kannur, Kerala

Madam/Sir
Dated; 09/06/2014

I have purchased an automatic washing machine having model number WA85VNLEC/XTL having SER. NO.W1045ZCS702436P, In the month of oct 2013, I have made a complain to your end about the problem in washing machine, the power was not coming in my washing machine, accordingly a person has came and checked this machine with multimeter, and told me that the complete panel has to be changed, I asked him why complete panel has to be changed why not the specific parts of this machine as the cost of complete panel is very high, but he insisted that in such dead power issues we are changing the complete panel, which should be order and to be replaced, even just saying such advice he has charged 220/- Rs from me, but in general this should be charged when you replace or to complete the problem with solution, but he still charged .
I have contacted your customer care person & requested to made a call back from the person who are technically qualified or of higher level, I got a call from our so called technically qualified person, but he said he will revert me back after getting the complete details regarding to replace the parts, but i haven't got any kind of phone call or any mails reg. My issues.

Again i called your customer care on dated 08/06/2014, I have raised this issues, but still there is no response of my query nor the solution, and even after that now your technically qualified person who called me at 3.58 PM on dated 08/06/[protected] has said that we will send the message to their Kannur person to attend such problem, today 09/06/2014 a person has approached me and saying that we will not consider your request to change the parts we will replace the complete panel.


Hence I wish to add some important points based on the above facts as follows:

1) Why your company is focusing to change the complete panel, as u know the cost of such panel is very high it means your company is taking the advantage of monopoly of their patents., because it is fairly possible that in case of such problem merely changing the few parts/device will be enough to repair.

2) Such kind of monopoly will distract the customer to purchase your product because due to such simple reason the replacement cost will be very high. (My example if enough to understand)

3) By changing complete part for such simple reason, leads the pollution to the environment, because plastic parts is the serious issues now in this present era & the life of Plastic parts is forever. Which is a major issue now in a days, at least for social issues & CSR practices, such type of monopoly should be avoided.

4) My complain has been lodged in oct 2013, why till dated my complain has not been attended/solved.
5) Why the person has to pay the amount before, as the solution has not been reached and merely calling to check doesn't mean that the service charge should be given.
6) Why I should pay the service charge again for such reason.
7) Why your company is making such substandard product which works well in warranty period only.

I hope you will take this matter VERY seriously and will give a amicable solution in a very shorter time, otherwise i will be liable to approach CONSUMER COURT/FORUM & SOCIAL MEDIA TO GET THE SOLUTION for such problems.

Regards
Rajesh Kr. Jha
Mob [protected]
Complain numbers - [protected]
Service order number[protected]