I ordered a mobile handset on samsung india website on 3rd june 2020. The mobile was immediately shipped from chennai on 4th june with scheduled delivery date of 7th june 2020. However, till date i. E. 30th june 2020, the order has not been received by me.
On continuous follow ups with samsung customer care as well as written number of e-mails to samsung, i did not get my order delivered. Then to the great surprise of me, i got an update that the order has been cancelled by samsung without consent from me. On enquiry of the same, i was told that due to some technical issue the same has been cancelled.
Why the customer has to suffer for any issues with the company? When i was requesting for the cancellation, i was told that the order can not be cancelled when the product is in transit and i can cancel the same once i receive the order. If that is the rule, then how samsung can can cancel the order and that too when i was requesting & samsung representative has acknowledged for delivering the same at the earliest. Are the rules different for seller and consumer?
Basically samsung had taken upfront money from me on 3rd june, and in return i had not received any product as well as refund for almost a month. I also do not know how much refund i am going to get and till what date. How i am going to be compensated by samsung for this mental agony as well as not able to given the mobile during this lockdown to my parents, who are suffering due to that? Was this information helpful? | 
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