Samsung — Not received phone and apply for refund but not received

Pearl_28

from Dungarpur, Rajasthan

Jul 12, 2022

Address:

Dungarpur Rajasthan

I have order phone from Samsung shop app on 24 jun and it has to deliver on 29 jun but in tracking details it show miss in audit and and tried several time and complaint against this but nothing happened no refund and no phone was delivered. Every time i called them they give different answers every time. Yesterday 11 july i got notification from delivery logistics it says package has been lost. My order id is [protected]. I want my refund and compensation of late delay and metal harassment of this every day i tried and nothing happened just got the mail of apology thats it. Help me out and give compensation.

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Samsung India customer support has been notified about the posted complaint.

Jul 12, 2022

Updated by Pearl_28 I have also registered a complaint in NCH(national consumer help)

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Comments

praveen171986

from Orai, Uttar Pradesh

Jul 13, 2022

Its a big fraud company, never purchase from samsung shop. If you need to purchase samsung product, purchase from amazon.

Pearl_28's [Complaint's author] reply, Jul 13, 2022

Bro i literally frustrated about this they are not taking action and delhivery courier they not give any customer support and on 11 juky they mark my phone lost and samsung is just saying that when ever it reaches us then they will provide refund