Samsung — Order, Cancellation & Refund

When we tried to ordered new mobile phone M51 thru samsung mobile app "SAMSUNG SHOP", it was disastrous. logout again and again, product automatically out from cart, reached till payment options and app throw you to home page with no order at cart, GST details entered into but there is no option to re verifying (later product officer confirmed there is BUG/Technical glitch in mobile app), we could not get invoice over the mail, while following up continuously, we came to know there is no GST information captured by your mobile app in the back end. our company will not allow to buy any product without GST invoice. from that day till now i wrote almost multiple times to different email ids, and as govt department they are showing me next table (email id).
all and all it was very bad buying experience with samsung. our company has decided not to buy any samsung product in near future. There is process/courtesy to call us and update about what is going on. ITS ALL BLACK DARK experience.

we really not sure whether this mail will reach to the right person or not, but if it is reaching to right person, our sincere request to make our case is a case study for buying, cancelling and refund experience with our team members.

we are awaiting refund from samsung, hope we will get our money without approaching to legal course.