Samsung — Order Cancellation Refund not received

Website:

www.samsung.com/in

I had ordered Samsung S22 mobile phone from Samsung App on 9th May 2022. The order number is [protected]. The purchase was Debit Card EMI purchase. I had cancelled the order on the same day i.e. on 9th May 2022 due to change of mind. Expecting to receive the refund in 7-10 working days I did not bother to call Samsung Support. Now it is been more than 2 months I have not the received the refund into my Bank account. I have checked with my Bank to check the refund and they confirmed it the refund has not been received. I have contacted Samsung Support more than a dozen times, but all they do is give a TAT of 24 hrs and they never bother to resolve my issue. I have even shared my Bank account statement twice with Samsung support as asked by them. Two EMI's have been deducted till now for the product I do not own or purchased. Will take legal course for such fraud.