[Resolved] Samsung — Order delivery delay

[Resolved] Samsung — Order delivery delay

C chandrupadiga Aug 6, 2020

I had ordered mobile phone samsung galaxy s10 lite on 31st july, 2020 on samsung india website using my corporate email id with order id as [protected]. It was a prepaid order. There has been no progress on the shipment and it is still in approved status not even packaged I written several email and called customer support regarding an update on delivery but no one responded Was this information helpful? No (3) Yes (0)
Aug 5, 2021 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Aug 07, 2020 Updated by chandrupadiga Delivery attempted but product exchange was rejected .Hence the delivery as a whole was cancelled.Please initiate Refund ASAP. Verified Support Aug 13, 2020 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care. Thanking and assuring you our best services always. Thanks & Regards, Customer Experience Team Samsung India Electronics Pvt Ltd
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Comments

Md Aman Aktar

Mar 24, 2022

I am writing this letter with reference to my order dated [16/03/2022]. Order number - [ [protected] ].. The delivery was scheduled [21.03.22] and I haven’t received the order yet. This long delay is causing substantial monetary loss and inconvenience to my business activities. The items in the order were a priority one and as you promised on-time delivery I agreed to proceed for the transaction.

I called your customer service representative more than 30 times but she/he raised my complaint and did not take any action. I am not expecting such kind o[censored]naccepted behavior from a company like you who operates in several countries .

If you are unable to address my concern, kindly refund my complete amount by end of the day and give me back my wasted 5 6 day If you fail to respond to my query, I will have to take this matter to the next level.

I am waiting for your prompt response and action. Thank you