Samsung India Complaints & Reviews

- on the day of purchase tv, the new tv had to be replaced with 2 nd piece because the 1st one was a faulty tv of same model.
- within 2 weeks of purchase the samsung tv (New replaced one) started giving issues.
We raised the concern with ceo desk but there was no response or investigation.
Service desk could not figure out the issue since tv started working after 4-5 days and the issue was ignored.
- samsung customer care has blocked our nos. Since the 1st issue was raised.
On dialing the samsung customer care no. It just disconnects the call and thus for days we are unable to raise issues on calls.
Great way to avoid complaints being registered.
- currently since 31st august 2020, tv has stopped working. Now they want to replace motherboard of the new tv just after 2 months of purchase.

Dear Nodal officer Samsung India, i have registered an complain on samsung customer care on 4th sep about my device Samsung Galaxy A20s which was burned automatically in night near my ear while sleeping . my device is totally destroyed + my mattress too . i could have been also burned but i'm safe by luck, i have submitted that device to the official service center of samsung in sector 23, palam vihar . but till the date my problem is not solved when i call to their service center they say that till guy will call you and this guy will call you . i am fet up of that so now i will post an video of this incident and bad behaviour on facebook and twitter . i am very much disappointed with the service, my device was just 6 months old and i'm using samsung devices from a very long time . my reference no is [protected], so i'm requesting you that plz exchange my device as soon as possible or you will face many problems in the future .

Hello sir/madam

Good morning

I bought samsung m30s in january, after doing android upgrade in july and i was facing lag issues 2 or 3 times a day..
27th august. Phone again got stuck same way and it didn't work after that.

Phone was still getting charged, phone display is working, but phone os is not loading. Which is either board or software fault. It's a logic

Samsung website showed me nearest samsung authorized service center (Tirupattur),
https://goo.gl/maps/5y33qXXiuMz91oAP6

The technician took phone inside and then told me, phone is water damaged and i cannot claim warranty.
He showed me a sticker and said this sticker turns red if water went inside. He said water damage near the charging pin.

My question is if a phone is water damage near the charger, will the charge work.

I explained him that this is not charger port issue, i have issue either with software or motherboard, but he only repeated said, water mark near charger port, hence no warranty. He cannot repair also because no spare parts, he said he will take the phone and instead pay me 3000 or 4000 rs voucher because display is good

As per google reviews for service center. That service center always argues to claim warranty. Please check google reviews,
My 1st complaint to samsung is, why you having such horrible service center who never claims warranty, can you please check

I want samsung to investigate in cctv because i doubt they took phone inside the room, opened it, they themselves spoiled the water indicator to avoid giving me warranty

What is the proof that service center agent itself spoiled the water indicator to avoid giving me warranty because before giving phone to service center, charger port was working.

If water damaged near charging pin means, will phone get charged? No. But it was all working. It's a logic

Only problem is android 10 update, or motherboard. But service center agent is not even understanding. I am utter dissatisfied with samsung for having such service center. Just read google map review.

Few additional questions,
He told me no spare parts to repair without warranty also. If no spare parts means why samsung selling such phone, phone launch is not even 9 months

He said samsung selling defective m30s in amazon and all phones have such issues, is that true.? A wow as samsung technician itself defaming samsung company

He said he will buy my phone and give me 3000 or 4000 rs voucher for my 15000 rs phone, is that even legal from samsung??

Google reviews are just 3 stars and so many dissatisfaction, did samsung take any action before this?

Just 8 months after phone purchase and i cant claim warranty and i cant repair also because samsung being such huge company dont have spare parts of recently released phone, its just wow. I wish for my phone repaired or replaced with its warranty.

S/n rz8mc04pcey

Two defective new samsung refrigerators are available at my home and entire samsung team is lacking co-ordination and support for customer service. No one in entire team is taking ownership to resolve the same. Complete matter is highlighted with seniors on mail but they are seems to be not interested for after sales service.

Reference number is [protected] for 1st purchase where refund dd is not given me and asking to wait every time.

Request #1710026 where new delivered fridge has denting marks on paint which was purchased from samsung website. But, no resolution even after more than 48 hours of initial complaint[protected].

Struggling to get solution from samsung and they always asks to wait for the resolution. Not expecting this experience from brands like samsung!

Dear sir,

Greetings!

Please find enclosed pictures pertaining to device (Tab a 10.1) with manufacturing defect out of the box.

Have purchased a tab a 10.1 inches through samsung shop portal on 13th august 2020 (Invoice attached for your reference). As i bought this tab is for online studies of my 5 years kids, i was really worried to purchase it from samsung retailer and thus opted to buy it online from samsung shop portal, to avoid the risk of covid-19.

With my 25 years old belief and faith in samsung, i was sure of the quality service from samsung and thus made this purchase. As it got delivered on 14th august 2020, i left it unpacked for 5-6 days to avoid the risk of covid-19 infection and when i unpacked it with a day's use i have noticed that there is a manufacturing defect dead pixel/s on the top left corner of the display.

I raised the issue through email, with samsung support on 23rd august and since then i am struggling to get it replaced as it is a case of doa (Defect on arrival) and i have raised the issue within replacement period of 14 days.

Now your team is forcing me to visit service center which i cannot because i do not have convayance at the moment and all service center are 20-30 kms from my place and also more importantly due to fact that i would not risk my family travelling to and fro to service centre or by sending the device to service center in this unusual situation of covid-19.

Have requested team samsung many a time to refer the pictures shred by me or even they can do the inspection of device throug video call / conference but they are stubborn and forning me to go out and risk me, my kid and my family.

All onlile sellers like flipkart or amazon send their engineer at customers place to verify the fault and provides replacement immediately and that is the reason i opted for online purchase instead of retail shop.

Request you to kindly look into the matter urgently, as it is not only a bout a tab or my hard earned money but also about the good business ethics, which samsung should follow specially in the current scenario.

Request you to intervene and advise them to send me a fresh replacemnet device urgently failing i would be left with no other option than to process the matter legally and demand heavy penalty for the trauma and torture i have been facing since past 10-12 days.

Looking you as my last hope which if fails i would also write to prime minister's office, to bring into their notice the unethical practices and behavior being practiced by samsung india even in such a disastrous situation.

Hoping for your prompt and positive reply.

Thanks and regards

Kunal rai

I have ordered samsung galaxy s6 lite through the samsung website and on the delivery date it was working fine, but from the very next day, the screen started malfunctioning and black lines started appearing on the screen. Very next day the lines were increased and the entire screen was affected. I tried for a replacement, but the facility was not provided by samsung. I immediately rushed to the nearest samsung store and they are saying it's my fault, and i need to pay for the repair. How come black lines on the screen could be a mistake from the customer end. Even if we buy from e-commerce stores, there is a facility of replacement within/up to 7-10days, samsung neither provided that nor helping me by repairing it and asking for additional money for the same. This is completely unprofessional and unethical behavior from samsung. Request the concerned authorities to help me on the same.

Mobile details
Name: samsung galaxy tab s6 lite
Serial no: r52n806w01f
Imei no: [protected]

This letter is to bring to your notice concerning the purchase of
Mobile on september, 2019.

After few months i getting trouble issue with the device and facing
Many issue, then i visited a near by service center i submitted my
Mobile for service and repair purpose but after some days he informed
Me that your device can't be repaired so we issuing a service refund
Coupan against your device (Samsung m30s 6/128 gb).

I got a service refund coupan against my device but i wanna to
Purchase same series device (Samsung m31 6 gb/128 gb) so i asked to
Many samsung store to redeem my service refund coupan against the same
Series model and give me the product but every one is decline, he said
This device is available for online sale only.
But how can i redeem my credit note against online purchase that's not
Possible for me.

I'm not ready and want to purchase any other model of samsung i want
Only samsung m31 6/128 gb, if possible then give me the same device
Against my service refund coupan or refund my full money in my bank
Account only.

I'm so much harassed by samsung service center, i lost my so much mind
And precious time about this silly matter.

I'm requesting the last time that i refund my money in my bank account
Or arrange the samsung m31 6/128 gb device against the service refund coupan.

We purchased a new samsung refrigerator and in 4 months it stopped working
We contacted the samsung customer care. After several requests and calls they did send the engineer and suggested to change the compressor but eventually in 2 days the new compressor again stopped working.
Again for few weeks we had to continuously contact the customer care and ask for help.
Later they found that the refrigerator had gas leakage issues and guaranteed us that they will exchange the refrigerator by giving us the same amount of coupon.
Till date its been almost 2 months we have been listening that we'll will receive the coupon in few days
And now the manager in charge of that customer care conveys us the message i cant do anything you have to wait.
Its already been 3 months we are facing the loss due to bad quality product and now even the customer care fails to solve our issues.
Highly disappointed by the product as well as service.
Hope for some good changes and quick feedback from the company and as soon as possible to receive the new product.

I own samsung galaxy s10 plus mobile phone. The back panel broke some how. I ordered for a new back panel in samsung care and paid ₹5100/- in advance. They called me after 13 days informing that the back panel has arrived, and they changed the back panel. After 2 days an expert saw my back panel of the phone and said that *imei * was not puched on the back panel, for which company charges such a huge amount. Also the samsung care had not given the bill saying it would take 2 days time. Samsung care has completely cheated with the amount of the product.

Volume of my tv is not clear

My samsung a50s phone is in warranty service center employee take and recieve my phone since 15 days before and now they said my phone doesn't have sticker on back so we don't repaire or change your phone know tell me if my phone doesn't have any sticker on back so why they take my phone, my original bill from me is it your customer service and customer satisfaction. You are such a big name but deeply inside you are doing very cheep work i will never buy samsung phone in my future and tell other the same thing. I hope you guys resolve my problem and take an action againts this service center and give me justice.
Service center details are in my screen shot which i attached on this complaint. And the most important thing is they took my original bill from me and also my handset.

After submitting my damaged mobile in tezpur service center, they told parts not availavle and will be given new mobile. And for that i have collect from guwahati. But in this pandemic and lockdown situation, it is not good to harass a customer.

I am facing a lot of mental harassment since the samsung company employees (Mamta and akshay koul) are not resolving my issue - [protected]. They are required to refund the money through demand draft (Dd) which they are not processing and it has been a long time - complaint lodged on 28 june 2020 and till today it has been not resolved.

Despite multiple mails to them, india service desk and to the samsung ceo desk as well, it is still pending.

Please help.

Hi team,
Is it possible you guys can replace product because every phones have some issue please take back and give my amount.

Samsung lose my trust again.

Issue - first display issue blinking
2. Voice some time coming or sometime not coming many time we have to restart for voice.

Purchased samsung ww80j52g0bw front load washing machine from reliance digital on 2nd sep 2020 (2 days back). The product got delivered on 3rd sep 2020 (Yesterday).

Installation engineer came, unpacked the machine, just after connecting to the water inlet, the water gushed into the tub (Power not turned on). He tried to check whats wrong. Turned on the power, heavy pump motor noise just after turning it on.

Mentioned, its a defective piece - took the videos of the same and gone. No response after... Stuck with a defective piece.. Very much disappointed. When reached the dealer (Reliance) they tell me to contact samsung.

Very frustrating experience.

I bought a Samsung TV from Nandilath G Mart, Pathanamthitta on August 24, 2020.Till today(September 3, 2020) no one from service center had come to install the TV at my home. I contacted sevice center people at Samsung Service Center, Pathanamthitta and they are always telling lie that they will come today or tomorrow like that.This is the worst experience I had with these service center people.

Sir, I had purchased a s9 phone and a galaxy LTE watch for 30999 on 27th May, from samsung.com, online, with a 10 %cash back on SBI debit card purchase, which they advertised on site for galaxy watch, and I confirmed it over phone and chat and they said I will get the refund in 90 days but now they denay, and refuse saying there''s no cash back, I tried to contact customer care many times but they keep sending me auto messages saying no cashback, or hope we have solved the problem. But do nothing .I feel very cheated, kindly look in to the matter, thank you
Dr Swabir nalakath
Nalakath house, kerala
Areacode 673639

I have pre-ordered a note 20 Ultra on 16th Aug which was supposed to be delivered on 30th Aug. But there is no mail on the delay in delivery. I have received a tracking id, which shows that the ticket is created but not shipped.
I have been trying to reach out to all the possible contacts provided for the customer support with no response from them and I am getting very frustrated. The whole reason I pre-ordered the device on Samsung official website is to receive the product on time and before it is available in the stores. But I have been disappointed on both ends. This is causing me so much trauma in trying to reach out to the Samsung team and get the product which I have paid for.

Ways I tried to reach out to customer support support.[protected]@samsung.com
servicehead.[protected]@samsung.com
https://www.samsung.com/in/support/email/online-shop/
https://contactus.samsung.com/customer/contactus/formmail/mail/MailQuestionGener...⇄
ph : 1800 40 SAMSUNG[protected]

It was really important for me for the phone to be delivered by 30th August so I want a compensation for all the trouble that was caused by missing the time, for not even intimating me of a possible delay (prior or after missing the date of delivery) and to not give me any update on the tickets I have raised regarding the order delivery.

My led tv suddenly lost its colur and became black and white and the reasons not known.pl. take steps to get back its colour.

Suddenly, reasons not known, my led tv has become black and white and lost its colour.take steps to get back the colour again.