Samsung India Complaints & Reviews

Hi team,



I am shaik babji from bangalore, i have purchased samsung galaxy s10lite smart phone in feb 5th 2020 from flipkart.

Today when is checked in samsung shop there is a option offers for you, when i clicked on it, it is asking me to check whether my device will eligible to offers or not,

When i clicked on check eligibility - it asked me to enter the imei number, when i enter the imei number a otp has been sent to the number which i never user on my mobile phone to activate.

When i call to samsung they told it is the phone number with which your phone is activated. I told them i am using only two mobile numbers from past 5 years, then they asked me to send a email to samsung.



@flipkart @samsung why it is showing wrong mobile number which i didn’t used to activate my mobile.

If it is showing correct mobile number then i got second hand mobile.

I want this to be fixed.

I want this phone to be replaced with a new one, because it is already activated with other contact number i never used.



This is really disgusting act, if we trust on online shopping and purchase a product which cost thousands of rupees and ur sellers cheating us by selling old used mobile phone.



Please check the attachments for other details.

My contact – [protected] is registered and it is the only number i am using.

I have activated my mobile number with [protected] and it should show the correct number.

Flipkart order number: od[protected]

Invoice date: 4th feb -2020

Price ; 40000.00



Regards,.

Shaik babji

[protected]

Address not foundyour message wasn't delivered to s. [protected]@samsung.com because the address couldn't be found or is unable to receive email. The response from the remote server was:

550 5.1.1 recipient address rejected: user unknown

— forwarded message —
From: s babji
To: ,,
Cc: ,,,,,,
Bcc:
Date: sun, 19 jul 2020 22:15:13 +0530
Subject: activated mobile is different
— message truncated —

श्री मान जी
मैने दिनांक 15/05/2020 को सिरसा से सत्यम मोबाइल (सदर बाजार) सिरसा से samsung company का model a51 खरीदा, श्री मान जी मोबाइल में दुसरे दिन से ही bantry की दिकत दिखाई दी मैने सिरसा में परशुराम चौंक पर स्थित samsung care मे दिखाया उन्होने सोफ्टवेयर कर के फोन वापिस दे दिया लेकिन फोन कि दीकत दूर नहीं हुई में फिर केयर में गया तो कॉविड19 की वजह से केयर बंद मिला मैने जैसे - तेसे किसी दूसरे केयर का पता किया जो कि सिरसा में बरनाला रोड़ पर स्थित है, उनको सारी दिकत के बारे में अवगत करवाया उन्होंने कहा के bantry चेंज होगी और 3 दिन का टाइम मांगा, उन्होंने कॉविड 19 का हवाला देते हुए 3 की बजाए 10 दिन लगा दिये, जब मोबाइल को मैने चलाया तो देखा कि दिकत तो ठीक नहीं हुई उल्टा ठीक होने की बजाए नेटवर्क्स की दिकत और डाल दी है, फोन में नेटवर्क्स नहीं आ रहे थे, दोबारा केयर में लेकर गए तो हमारी प्रॉब्लम्स ना समजत्ते हुए उन्होंने आगे से बत्मिजी से बात करना शुरू कर दिया, और फोन को 5 दिन का ये कह कर रख लिया के नेटवर्क्स प्लेट डाली जाएगी, 5 दिन बाद फिर से केयर जा कर पता किया तो कहने लगे कि अब तो फोन की मोधेरबॉर्ड चेंज होगी ऑर्डर लगा दिया है और कुछ दिन का टाइम और मांग लिया पूरे 1 सप्ताह बाद मेरे को फोन दिया, चला कर देखा तो नेटवर्क और बंट्री की दिकत उही बनी हुई थी, और अगले दिन जब जा कर मैने कहा बार बार नए फोन को खोल रहे हो और केय्यर के चकर कटवा रहे हो आप से फोन ठीक तो हो नहीं रहा या तो रिफंड करो या सेट एक्जेंज करो, तो जो केयर के जो बड़े अधिकारी थे वो बत्मिजी से पेश आए, मैने दुखी हो कर केय्यर के खिलाफ कंप्लेंट दर्ज करने का कह दिया, 22/06/2020 फिर उन्होंने कहा कि फोन बिल और डॉक्यूमेंट जमा करवा दो आपकी अप्रूवल रिक्वेस्ट डाल देंगे, मैने फोन बिल और अपना आईडी परूफ बैंक एकाउंट नंबर बी केयर में जमा करवा दिया है, उन्होंने कहा आप को कंपनी की तरफ से कॉल आएगी, लगभग एक सप्ताह गुजरने के बाद फिर केयर में कॉल की तो उनके बड़े अधिकारी बोले के अभी अप्रूवल ओपन नहीं हुई है आपकी 2-3 दिन तक कॉल आ जाएगी 2-3 बाद बी कोई कोल नहीं आयी फिर केयर में जा कर पता किया तो बोले आ जाएगी, श्री मान जी कोल तो आ गई कुछ दिन बाद, लेकिन उन्होंने कुछ नहीं बताया कि आपका फोन आएगा या रिफंड होगा, उसके दो-तीन दिन बाद मैंने फिर केयर में कॉल की, उन्होंने कहा कि आपको फोन मिलेगा और उसका कूपन कोड आएगा कूपन कोड आने में 4 दिन का समय लगेगा मैंने 4 दिन तक वेट किया मैंने दोबारा फिर से कॉल की, और उन्होंने बोला अगले सप्ताह तक अपका कूपन कोड आ जाएगा और आगे से यह कहकर कॉल काट दी कि आप बार-बार फोन करके हमें तंग करते हो, मैने सैमसंग के कंप्लेंट हेल्पलाइन नंबर[protected] कई दफा[protected] और[protected] नंबर से गुरकीरत सिंह और सतनाम सिंह के नाम से कंप्लेंट दर्ज करवाई लेकिन श्रीमान जी कोई भी कार्रवाई नहीं हुई, श्रीमान जी दिनांक 22/6/2020 से लेकर आज तक कुपन कोड नहीं मिला है, कृपा कर कार्रवाई कर मुझे कूपन कोड दिलवाया जाए ताकि रिप्लेस किया हुआ फोन लिया जा सके, और केयर के उच्च अधिकारियों पर उनके बुरे बर्ताव को लेकर कार्रवाई की जाए,
धन्यवाद

Please replacement samsung a51 phone
Name satnam singh
Date of incident 15/05/2020 or 22/06/2020
Contact number[protected] or[protected]
Email address 7singh. [protected]@gmail.com

Dear sir / madam,
I am writing to you to raise an issue about: mobile phones & accessories
The issue that i have experienced was: recently i purchased samsung m21 4gb blue color model from samsung estore. Order# [protected]. I got the phone delivered on 1st july.
I observed a physical damage with the phone. The right side of the phone has two minor dents on it.
I raised this with samsung on 1st july itself and on 2nd july i called up samsung estore team with the issue. I was asked to share pictures of damaged portion, inner box and outside box. I did the same on 2nd july. After that multiple discussions happened with samsung team and i was promised that i need not go service center to get my phone checked, rather the same would be either replaced/ refunded by estore team since there is physical damage. This was last promised to me by mr. Mohit on 10th july also. On 14th july when i called estore team again since no resolution was still in sight, i saw a hostile response and this time i was told by mr. Vaibhab that since the outside plastic wrapper is not available with me now so nothing can be done to my case. I was never told about this wrapper before and obviously didn't keep it with me since i had torn it apart on the very first day. Today only to deny any service to me, estore team is saying that due to absence of this i will not be getting any service. They also told me that they had sent emails to me, but those emails never came to me. I am sure no mail was sent and these are all lies to cover up samsung's misdeed and leave the customer in suffering. I have reached out to samsung ceo office also but they are equally lost in helping in this issue. The only intent is to keep customer waiting for long and then inform that service cannot be provided due to reasons samsung team themselves responsible for.
It occurred on: 1/07/2020
Samsung has to either replace my damaged mobile or refund the amount i paid to purchase it.
I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.
Yours faithfully,
Dipanjan ray

21d r. N. Das road dhakuria
Kolkata
700031
[protected]

Hello, this is pratik telgani i had purchased my handset on 9th of may 2019 and i faced the network issue related to my handset within the warranty period and i have already filed it through online requesting to replacement. Due to lockdown i was not able to go to the service centre. And after few weeks of opening of lockdown i went to the service centre to claim my warranty but they refused saying we have given 14days of time to calim and u didn't show up in dat period where as the extended time was not at all informed either through mail or message. Now the are refusing to claim my warranty

Hello

My sister had put in a load of clothes in the washing machine (wobble technology), my maid who was in the room was ironing clothes, first caught a burning smell. When she went on to check, smoke was coming out of the washing machine. In a few seconds it caught fire, my maid then ran to tell us what was happening, but as we reached the room, the washing machine was burning as flames were protruding from inside it. We immediately switched off the main house switch started and started diffusing the fire by pouring water on it, which took a few minutes to go out and no one was harmed.

The damage was averted as swift action was taken by us, but our maid was lucky as she informed us immediately and did not attempt to put out the fire on her own. Our kitchen is very close to the washing and ironing room and if we had not come to know about the fire, God Forbid there could have been heavy consequences.

I have numerous Samsung products at home including 4K television, microwave, high capacity oven, a couple of double door fridges etc. We never expected this kind of hazardous electronic malfunction from a Samsung washing machine. I request immediate action on your behalf. Photos attached for your reference.

Washing machine (wobble technology) Model no - wa85bwmeh/xtl.
I can be contacted anytime at mu number and email. The registered mobile no could be [protected].

Arsalan Ashraf
[protected]
[protected]
[protected]@hotmail.com

I have purchased the above mentioned machine in 1999. Over the period its trays and vegetable bin is broken and needs replacement for quit some time. I have approached the company through its common service numbers several times. Almost all the trays and bin are mended with sellotape. The equipment is working satisfactorily but because of this, often company mechanic has suggested replacing the fridge.in my opinion the company should make available the tray and bin for which the cost will be duly paid.

Please help.

I purchase samsung level u on 11/11/19 and in july 2020 it started facing problem of getting disconnected automatically, so i visited near authorised service centre of samsung in mehsana, gujarat. They told me that it will be get replaced because the product is in full warranty, but after 4 days when i got replaced product, it was broken from inside and watching it condition it seems that the product was refurbished and i gave it back to service centre than they started telling that it is in good condition it can not be get replaced but some how i tried and convience them to get replaced but the same story repeats i got another product damaged to it was full of skretches and wire of ear piece are crack. Samsung is provind refurbished product when you go to replaced your original product in warranty period.

I was ordered my galaxy m21 mobile on 24/06/2020 which order id no is [protected].
Today at 3pm I received my product.
And when I was unsealed the box and switch on the mobile.Mobile was started after that when I go for insert the SIM I found Sim trey is not provided /available with the mobile.
When I contact customer care and tell them the issue they were asked me to mail the lease share the images of the product received with /, packaging, brand box etc. Post that you are requested to allow us 5-7 days to co-ordinate with the delivery partner to investigate the issue and arrange to provide the necessary replacement.
I was provide all the required information to them .
After that they asked to visit Samsung service centre and tell me to ask CSR COPY from service centre.
I also provide them CSR COPY on 8th of July 2020.
From that day I am continuously call the customer care.but my issue is not resolved till.they always told me to wait for 24 hours from 8th of July. I also had a word with supervisor TANVEER SINGH AND SATANDER PAL. But they also not resolved my issue.

It is mentioned that merchant has to give cashback, submitting recipet to the bank. But it didn't arrived dont know where to contact. Just called the samsung helpline call ended up without answer.

Order number from samsung
[protected]

Awb for ecom express
[protected]

I placed an order for wireless power bank from samsung e store on 28th june 2020.

The product was shown as delivered on 2nd july 2020, 6:30 pm by ecom express. I was not called or neither did i get an otp for a prepaid order for 3k rupees. I tried reaching samsung but due to covid their customer care was not available.

I tried raising a complaint and also reached out to them each and every day from 2nd july, was also calling ecom express. Both the customer care executives have only one thing to say "will be resolved in 24 to 48 hours".

It is now 14 days, 16 of july, and again i get the same response. Kindly do not buy from this website, or atleast prefer cash on delivery in which case the product would take half the time of the regular time.

I have placed an order in samsung corporate portal and due to incorrect eway bill the order has put hold by ecom express pvt ltd and samsung not taken any action on this and not giving an option to cancel the order and no update from samsung even after multiple complaints. Ecom express saying samsung is not responding to her emails.

I brought the refrigerator on 13th june 2020, was installed by samsung team next day with all the demo given. 13th to 26th june noticed the fridge compartment not cooling (Food getting spoiled) and raised an issue on 27th via phone.
1. 6th july service engineer comes home to check, within 2 mins he claims it is working fine and this was a false issue raise. On further asking him when both compartment are fridge setting and set at 2c why is top alone cooling and not bottom, he said top will always cool more and bottom wont. He also claimed this is inverter fridge and has this issue, you should have asked before purchase. He was ridiculously rude and rushed out saying it is false claim without addressing and giving a solution. Total time was 2-3 minutes and didn't check anything.
2. Post that 4 calls were made to customer care for the issue and repeatedly told that it has been informed to the service teams and they will send a senior person. On one of the calls the customer agent vignesh repeatedly says if there is an issue we will fix it. More like there is no issues and you are calling us. Why would i call after buying a 60k fridge and if it was working fine, does it look like all customers simply call without problems and we are wasting out time?
3. Finally after escalating on 15th again, 16th the same engineer comes to check who is rude and has no sense of customer service.
4. Same service agent comes on 16th, steps he does
A. Connect a error logging device into back of the fridge, says there is no issue
B. Checks temperature at 4 places (Bottom compartment top shelf - 5c, vegetable bucket - 7.5c, bottom compartment middle rack (Note: inside the fan holder itself, felt intentional, not ready to check where actual food is kept) - 3.5c, top compartment (Freezer concerted to fridge) - -1c.
C. Multiple problems here, ideal temperature of food not getting spoiled is 4c, bottom compartment everything is above 4c (2 hrs food becomes not edible. How can i expect a new fridge to work at this setting if i have set it at 2c intentionally for my fridge.
B. The service engineer says 1-11c is acceptable, how on earth will any customer accept 11c when setting is at 2.
C. Along with the same engineer i checked my 15 year old whirlpool and temp was 1.8c, on asked with him why is this the case, he said that a full time compressor with more electricity, samsung is optimised for electricity and hence it will be like this, why on earth will i care for electricity when fridge cant operate at sub 4c and i have paid 60k for it and food gets spoiled.
D. He again rudely brushed through saying inverter fridge is like this only and unless its above 11 there is nothing to fix, 11c? Thats not a refrigerator
E. He had called his office and they directed him to do couple of more test too which he conveniently ignored and left saying she to samsung this is false claim.
All my food is getting spoiled and i need an immediately resolution on this. Link for ideal temperature for food to not be spoiled: http://www.vegetableexpert.co.uk/refrigerationandcoldstorage.html#:~:text=the%20...⇄ too%20low%2c%20vegetables%20can%20freeze.

I am really fed up with samsung, its product and service. They start with assumption that customer is lying, no one will if everything is working fine and i have already paid for it.

Model no: rt56k6378sl

I have lost my washing machine purchase bill. Could i get the duplicate bill

I have purchased a refrigerator from samsung shop online website on june 30th 2020 and the product got delivered on july 13th 2020.

I have raised a demo installation on the same day, samsung representative visited my place and he is unpacked the product and i can see there is a dent on the top door of the product.
Due to current pandemic situation i have decided not to raise a return request as it may take huge time instead i have planned for replacement of the damage. For this i need to submit the invoice copy to service center.

But for the delivered product i have not received the invoice yet.
The invoice which is attached to the package has very poor printing and it is not at all visible with naked eye.
I have raised multiple requests by calling the below customer care number but still no one were able to provide me the invoice.

1800 40 samsung[protected]

Am struggling with the customer care service, each person conveys different answers below are the few answers

—
Cc1- sir please drop a mail to support. [protected]@samsung.com with the concerns
For this i have already sent many mails but there is no response from them instead i get a auto reply mail which has below details in it

"for quicker redressal of your concerns related to orders placed online on samsung.com/in, please register a ticket at https://www.samsung.com/in/support/email/online-shop/ or call samsung toll free number[protected], ivr option 3."

When i click on the link it redirects me to fill a form. Upon filing up the form i click on the submit button and it gives me 400 error
—

Cc2- sir we are waiting for backend team response wait for 24-48 hours
—
Cc3- sir there is a reverse pickup request placed wait for 7 days

I have not raised any reverse pickup at all but samsung by itself without contacting me or replying to my mails they have updated some comments
—
Cc4- sir as per our portal status the product is delivered on july14th and invoice will be getting soon

—

Each customer care person conveys different responses to me.

And as per their policy if i don't submit the invoice to the local samsung authorized service center within 15 days then i am not eligible for the replacement of the door.

When i ask for next level of escalations they say there is no such process.

Hoping i would get a response and resolution to my concerns

Hii sir
Sir mene 24/06/2020 ko m11 handsets ko purchase kiya tha for gift. Mobile ki half display par lining show ho rhi h.. One time mai lining samaj mai nai aati h. But display mai manufacturing defect tha.. Plz help and give to fast resolution... Thanks
Bill attach
Amit kumar [protected]

@samsung india
Very much disappointed with the irresponsible behaviour facing since almost a month from samsung!! I complained about the motherboard failure of my 4 months old samsung brand new television in june.. Trying to follow up with the customer care service but all in vain.. Nobody is ‪willing to show up and take the responsibility... Its been more than 2 mnths now my tv is still not repaired. Request to all users plz never buy samsung products.

Sir, my refrigerator is working but not at all cooling.
Rt -33hdrzesl.
Serial no. Ho4a4paf700957h.
Purchased from bismi home appliance, kalamasdery, kerala, kochi
Invoice. No. 186174.
Please do the needful. Very urgent.
Dr. Abdul nasdar

I wish to complain about the mishandling of my Samsung Mobile
that I have given for repair at Samsung authorized service center (Prateek Electronics opposite Mahatab Singh ka nohera near Kashiram circle, Alwar-301001)

I am complaining because of dissatisfied service and misbehaving customer support. I would like you to resolve my issue as soon as possible.

So I went to get my broken screen repaired and on the date of collecting it back from the service center, I noticed that the back was broken because of the mishandling of my handset by the enginers while repairing the display. The good part is that they admitted their mistake and promised me to repair the back as well. I contacted them after a week and they didn't pick up the call and when I went to the service center to check the status they behaved vary badly and besides being a Samsung employee (Bhuneswar parik)they told me that I could have got it repaired locally rather than coming to the service center, Also their tone was very bad and rude. Now they are delaying the repair by saying that the parts are not available at the moment. I would like a written statement explaining your company?s position and what you will do about my complaint.

I look forward to hearing from you as soon as possible to resolve this problem. If I do not hear from you within 7 days I will file complaints with the appropriate consumer agencies and consider my legal alternatives.

I am attaching a copy of my Invoice

You may reply to me at this email or call me at (+91 [protected]).

Sincerely,

I have message from bz-622122
The message is
Ur number no has won 3.6 crore india/uk samsung galaxy award 2019 to claim draft send ur name, address, phone no, age occupation to:[protected]@outlook.com

I have message from bz-622122