Samsung India Complaints & Reviews

Dear Sir/Mam,

As I would like to inform you that I as a customer and consumer sending my entire issues which is still I am facing right now against Samsung India. Where I wrote several mails to them but they are not ready to give a exact solution of my problem.

Not only this but also they asked me that their service executive will going to visit at my given address to get resolved my issues but it’s still not get resolved.

So, I request you kindly help me out to get resolved my issues and kindly take an initiative action against Samsung India
[protected] Forwarded message[protected]
From: pushpa jaiswal
Date: Tue, 4 Aug 2020, 17:12
Subject:
To:

Sir despite making several requests & despite giving false assurance at ur end & despite waiting a lot ur service provider did not pay any heed.It seems that u have stopped giving attention to the request of customers & providing required service to them.So should I consider it that u are not going to rule out the snag developed in my refrigerator & should I take recourse of competent forum for the redressal of my grievance.In that eventuality entire cost of litigation etc.shall be saddled upon u.I shall also be constrained to dissuade my relatives & acquaintance to abstain from purchasing gadgets etc.made by ur company citing the aforesaid failure o[censored]r company in providing services to the customers & harassing them.Plz.take note of it.
********************
From: Service Head India
Date: Sun, 2 Aug 2020, 11:15
Subject: RE: Re: Re: Not paying heed torule out the problem croped up in my refrigerator
To:

Do you have a question

or need support?

Go Samsung Support

Counselor answer

Dear Mr. Jaiswal,

Greetings of the day!

This is with reference to your email regarding delay in service for your Samsung Refrigerator. We apologize for the inconvenience caused to you.

We have sent an urgent reminder message to the service center on a priority basis. So, we request you to kindly wait for the response from the service center side as they will contact you and resolve the issue on the priority basis.

The reference number of your e-mail is [protected].

Warm Regards,
Jitendra Singh
Samsung India Electronics Pvt. Ltd.

Disclaimer: All materials on this site are protected by copyright and intellectual property laws and are the property of Samsung India Electronics Pvt. Ltd. unless stated otherwise; you may access and download the materials located on www.samsung.com/in only for personal, non-commercial use.


Your question

Sir, let me know as to when ur service engineer will pay visit to me as I am very much harassed.

On Sat, 1 Aug 2020, 06:37 Service Head India, wrote:

Do you have a question

or need support?

Go Samsung Support

Counselor answer
***************
Dear Sir,

Thank you for reaching to us .
We have esclated the issue and we have also created the service request - [protected]

Service engineer must visit you place as soon as possible .

Reference [protected]


Your question

Justice Prakash Chandra Jaiswal, quarter No.30 Harding road Patna(in front of Haj Bhawan)Patna Bihar, Pin code 800001
Alternate phone No. [protected]
Complaint No.not provided by customer care
Samsung Ref 26 Herr 1
Date of purchase - 22.3.2011
**************
On Thu, 30 Jul 2020, 16:18 Service Head India, wrote:

Do you have a question

or need support?

Go Samsung Support

Counselor answer

Dear Customer,

Greetings of the day!

This is with reference to your e-mail regarding issue in your Samsung refrigerator . We regret the inconvenience caused to you.

We regret to inform you that we are unable to retrieve the information about your complaint. So, we request you to kindly mail us again with below mentioned details so that we can arrange an engineer visit on your location.

• Name and complete address with area pin code.

• Primary and alternate contact number.

• Model number and date of purchase of your product.

• Complaint number / Job sheet number.

The Reference number of your e-mail is [protected].

Warm Regards,
Navdeep
Samsung India Electronics Pvt. Ltd.

Disclaimer: All materials on this site are protected by copyright and intellectual property laws and are the property of Samsung India Electronics Pvt. Ltd. unless stated otherwise; you may access and download the materials located on www.samsung.com/in only for personal, non-commercial use.

Your question

***************
Sir,
I have lodged complaint 5 days back with customer care o[censored]r company to rule out the problem of excess icing in my refrigerator causing damage to the edible articles kept therein, but despite making several telephonic requests & giving assurance time & again by ur customer care they have not ruled out the aforesaid problem as yet.Aforesaid attitude o[censored]r customer care is quite disgusting & disappointing compailing me to give second thought while purchasing any article or gadget o[censored]r company in future.

U are therefore requested to take care of it & get my problem ruled out at the earliest.
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Show quoted text

Purchased a mobile phone from Samsung website by paying 2000 more and then when I received it the issues started Phone started hanging bad video and voice quality charging issues, , , Customer service center says to go service center again and again. Due to Covid they are taking the advantage of people and not being able to complaint. Denied to replace the item and even for refund...

I had ordered a galaxy tab a 10.1 (Wi-fi) sm-t510nzkd on 17th july by making full payment. The expected date of delivery was 24th july. However, they are still to receive it. Order no [protected]. (Order through samsung official website).

Airway bill no: [protected]. One can see from the website of ecom express that the shipment is lying in the wrong city since july 29. The location of the item is shown as pali (Maharashtra state: pincode: 402105) however as per the order placed our address is pen (Maharastra state: pincode 402107)

No one from the courier service has called us till date regarding delivery. I have have learnt that four companies are involved in delivery of the product
1) samsung
2) ecom express
3) shiprocket
4) savex technologies pvt. Ltd

But none of them are responding to our repeated complaints through calls/emails/compint registration option on website. Each one is telling it is not their responsiblity. No one is giving any status update.

This has turned out to a very frustrating experince. We want delivery at the earliest or at least the full refund.

Chinmay

Hello service head, ravi, geeta & prince,

Pls note that you are giving pathetic support on this issue by taking responsibility without contacting/updating the customer and providing false assurance of resolving issue within 3/4 days, and no sign of improvement in your support attitude from 45 plus days issue.

As per my previous communication there is no pkp issue for my area (Abhyudaya nagar - 400033) and it is not under containment zone, i able to received/noticed all vendors are delivering their products in my area without any issue.

​stop harassing the customer... If you wont able to resolve this issue then refund my money without any further delay without wasting you valuable time.

Kindly refer below guidelines from govt for here is the list of activities that are permitted even in the red zones (My area is not in containment zone). Hope this provide you clear & sound understanding.

18. Most of the commercial and private establishments including print and electronic media, it and it enabled services, data and call centers, cold storage and warehousing services, private security and facility management services, and services provided by self-employed persons, except for barbers etc are allowed.

19. All goods traffic is to be permitted. No state/ ut shall stop the movement of cargo for cross land-border trade under treaties with neighboring countries. No separate pass of any sort is needed for such movement, which is essential for maintaining the supply chain of goods and services across the country during the lock-down period

Dear team,

This is my one of the pathetic experience that i ever faced with any company in order to reach out to the customer care department.

If you people do not want to serve your customers then why you have opened the customer support department.

I have purchased the refrigeration back a month ago and i am facing some cooling issues for the same i tried to reach out and the call was getting disconnected on my face.

Contact number:-[protected]
Name govind

Dear sir /madam

My sel[censored]tkarsh Upadhyay

Sir mujhe problem ye hai ke meri Ac cooling nhi kar rhi thi so Maine sumsung care par complain ki (18may 2020) ko us time lockdown tha so 7 June ko Engineer ki wisit hui to usne bataya ke Ac main Gas padegi jo ke unke pass thi nhi phir wo 14 june ko aaye or gas daal gye or 3 months ki warranty di to problem ye hui ke sir jo cooling pahle kar rhi thi gas padne ke baad wo bhi nhi kar rhi h to Maine un se contact Kiya or puri problem batai to wo 18 June ko phir aaye unhone uski service ki or bole ab thk hai or chale gye hamne ek do din chala ke dekha but us main koi improvement nhi hua so Maine phir call kiya to bolte hai ke hamse na ho payega ab company se baat karo sir to phir maine care par baat ki to unhone ham ko koi dusra service center asine kar diya 25june ko or bola ke do teen. Din ke andar call aa jayega but sir 25 July tak koi bhi call nhi aaya so or sir 25 June ko jo maine complain ki thi wo do teen din baad close kar di sir aaise hi har do din baad meri complain close kar di jaati h (or sir 25june se lekar 25july tak meri complain 22baar close ki gyi) so sir maine 27 July ko phir se complain ki phir meri baat kisi senior se hui to unhone 3 hour's ka time liya call par service center se baat ki or bola ke aaj hi call aa jayega to sir phir meri complain close kar di gyi (23vi baar) phir maine complain karai 30july ko phir sir wo 1august ko Engineer aaye to bolte hai ke service ho gi or aapko pay karna padega 649 rupees Maine bola abhi ye warranty main hain phir maine bill dikhaya to usne apne onar se baat ki to unhone nhi mana bole aapko paise to dene padenge to maine costmor care ke oass call kiya to unhone bola ke aap inko jaane do aapki jo bhi problem ho gi free of cost hogi main complain register kar deta hu phir wo Engineer chala gya or sir kal phir meri complain close kar di gyi hai so aapse request hai yaa to hamare paise vapas kar wa do ya phir ac thk kar wa do
Thank you
Utkarsh upadhyay

Mob - [protected], [protected]

I bought samsung m30s for 14000 online on january 2020, after 6 months o[censored]sage it became defective and i claimed my warranty on drb enterprises samsung chrompet, chennai. Instead of that phone they gave me a coupon of 14000(that can only be claimed in samsung showroom) but the showroom price of that same phone is 15800. Should I give Rs1800 extra for the same phone that I had...If it is a refund of 14000 in cash or check, it will be a fair play(because I can but it from the same place online)...But the coupon refund actually forces customer to give extra money..

Samsung top load fully automatic washing machine 6.5kg+1.0 kg is not start when we switched but after sometime it started but now it's completely not working these type of situation we faced from past one week so we request you plz montior this problem and solve it as far as possible thanku

I ordered a phone (Samsung galaxy m21) from the online shopping portal of samsung india and it was supposed to be delivered to me about nearly 10 days back but it still hasn't been delivered yet and both the courier company (Ecom express) and samsung india hasn't provided me any proper reply inspite of me calling them multiple times for the same.

Order i'd - [protected]
Name - ranjan dowerah

[protected]

Dear sir,
I purchased a50 for 20k in june 19... But it showed heating issue n conked off on 25th april 20... As it was a lockdown ur people told me to wait till things r opened. I waited n when lockdown in mumbai opened on 8th june the same day itself i went all the way to andheri east customer care center n submitted my phone... Next day they r calling me n telling me it's an expense of hopping 13k to get my ph repaired.

Thanks to mr dipendra he helped me out after one month he promised to get my phone repair at 4.5k. But again i am continuously following up n now he is not responding n somehow i got in touch with mr abdul at andheri east service center zain telecommunication... Now he is trying his level best.

May i know isn't company totally responsible for my mental trauma i am facing... As my son's online iit classes are on... My daughter's online school is on. Since 4 months i am not able to use my mobile. Company should not only compensate by giving me a new handset but also provide me with alternate one to use till they r unable to provide me wid handset.

My complaint is registered under name manish agrawal

Kindly look into the matter urgently.

Sir i have purchased two mobiles i. E s20 & s20 ultra and facing overheating problems in both the devices. Sir after many software updates my s20ultra is working fine but my s20 is over heating. I have also visited service center and they said its minor software issue and updated my device with new software. Despite of my several requests and complaints regarding replacement of this device they say not possible. Sir trusting your brand i...

We have make 1st complaint for our refrigerator in may 2020 and we purchased on 25.04.2016, we can not say complaint as our ref is in working but as a routine cleaning of ref we have seen some plastic is uneven in fridge compartment we have make 1st complaint to customer care they had send engineer to our location after seeing the fridge he notify that fridge sensor is not working and due to this defrost heating system had damaged internally and he said that he would consult senior engineer (Means your service engineer is not capable to take decision whether and how can it be best possible to repair it) for this issue if possible to resolve after few days we get call from vaishali sharma (Vaishali. [protected]@partner. Samsung.com) that fridge is not reparable in this position company will give us coupon of 10% of mrp 71000 as on our invoice will give us to buy another. She had regular call us to share invoice but we did not share because we know she is taking invoice only for coupon providing. We have said to her that if your engineer had said us that he would consult another engineer then you can send another engineer to visit and resolved it, after too many days of continued telephonic talk engineer comes and he did not checked fridge he had only capture the photo of invoice from us and said previous engineer had checked it and you will get 100% compensation because it is under manufacturing fault and it seems to be very long time at that time we had given them feedback that if your company feels that it is the very most important part of refrigerator that due to this fridge may comes in non-repairable condition then your company must provide two sensors instead of installing 1 sensor in a big refrigerator like 637 ltrs after taking snapshot of invoice your second time engineer visited had didn't check anything in refrigerator after few days of second visit and almost more then 10 calls had been received from vaishali sharma regarding the coupon only not for trying to get refrigerator repair she said in last that company is providing 45% refund. We are insisting the company to get best possible fridge repaired. How could a customer rely over your products that in 4 years of life your product comes under non-repairable condition. As company is giving 10 years of compressor warranty then customer believes that in the period of 10 years my refrigerator is safe and repairable by the company but it is totally opposite in our case as all mentioned above.

I am aman kakar from punjab city roopnagar my complaint is that my refrigeator is not working properly from last month executives does not know the problem and waste my money again and again i had huge loss of 3500rs but my refrigeator is still not working thry are comming and taking fees again and again i am very upset samsung service 5 or 6 x executive came they didn't try to find any issue in the fridge they imaginating problems and telling to us randomly i also called the customer care number they said that we forward your request to our senior and we also requested then that it is last time after that we will case against u so i hope u will solve our issue please focus on my issue and solve my oroblem immediatily

Phone number [protected]
Adress #123 dashmesh nagar city roopnagar. State punjab pin code 140001

Dear sir,
The Samsung service centre of dumka collected my phone Samsung ME dated 18/07/2020 for replacement and told to me your replacement process will be completed within 3 or 4 days but till dated they are not replace my phone. Whenever I visited service centre they told to me every time since it is pending for approval from company we can't do anything.
I am very disappointed with the service provided by samsung care and also requested you to kindly solve my issue as early as possible.

Yours faithfully
Name- Prabhash kumar
Mobile No- [protected]

Hi,
The issue is regarding my Samsung a50 I bought on Sept 2019 from that day phone is facing issue of heat and my phone gets heat only half of the panel and I went to ASC they are changing my phone part again and again and they don't even understand my concern and this on 29 July 2020 they didn't even change anything and they lie to me that they change the part and my phone get heat if you use for 5 mins and the ASC person say that for heating issue they can only change the part of the product and nothing else can be done and I'm tired of it because they don't understand my concern and they are doing anything.please help else I have to raise a complaint in consumer court and there no other choice left.

I am cheated by Samsung Service Center. My brand new phone suddenly stopped working there was black and blue screen initially and then no display this was in the month of March'2020. Service center informed me that the repair would chargeable even when my phone is under warranty. Due to lockdown and other issues I was I was stuck 2 days back I gave them my phone for repair they said I'll have to pay 15500 for the same. I had no option I need a phone and this is such expensive phone I couldn't keep it dead any longer. Yesterday I got my phone from them I paid them the money and when I asked for the bill they said there is no bill for it. I received a message from Samsung that the cost is INR0.00. My phone was under warranty still i wasn't provided resolution in the first go due to money and the they repair it under warranty and charge money for nothing. This is fraud and unacceptable service from such a renowned brand for 5 months I had no phone. They are cheating us in broad daylight. I've always used Samsung phone and that too expensive ones. I am very upset and couldn't even place an immediate complaint for all this. I had to keep chatting with the customer service agents then drop an email Still no response. I have paid the money for which I've no bill this is criminal offense. I need immediate resolution for all this at the earliest.

I had purchased samsung a30s on 15 december 2019. On 2 march 2020 display not working but due to all gallary closed i had visited ghatkopar west galley on 16 july. They told me mobile screen is damaged and we have to replace. They gave me quotation and told me we will make in 2 hr. But i had insurance so i asked for few day. But after 2 day they called me and said screen is not available so you take back you mobile. So i asked for mail. If you can not fixed screen so give reason on mail so i can make on other gallery but they not agreed. I had called him back on date of 28 july 2020 and asked for fixed mobile screen but they said sir we will you coupon in behalf of your mobile. You please come to gallery now and when i visited the gallery they again start we can not fixed your screen and if we fixed we can not give your personal data. Even after giving coupons we keep your mobile woth us and data also. I asked for my personal data there manager started shouting on me and avoiding me. Even not give proper answers. He was so rude and not giving my personal data if mobile fixed. Please help me to solve issue going last 3 month
Thanks

Dear CEO/Service Head
Samsung !
Revert on Priority Please !

Complaint against Service Order Number [protected]

I had purchased the handset Samsung A50 from Samsung Store in Express Avenue Mall, Chennai ( Original Bill submitted to Samsung service centre, Port Blair with defective handset on 28May2020) . The handset developed overheating and battery discharge issue. Hence I took it to Abacus infosystems, Port Blair which is authorized service centre. After checking they informed that the board of handset is defective/faulty. And I they will return the device to Samsung India and I will get the refund in Cheque. The staff asked me to visit after 30days. Hence I went in 2nd week of July.
But the Manager at Port Blair Samsung service centre did not take notice of the fact the I had purchased from Samsung Showroom Chennai itself and processed the offline service coupon instead of Refund Cheque, which I had not accepted.

Since then I visited four times and each time the staffs would say that the Service centre manager is talking to Samsung India head in Chennai and they will let me know. The manager is not coming face to face for a conversation.

Either I need a Refund Cheque or a an exchanged New Handset of A50 or M31 of same amount INR 17800 because in no way I can go to chennai now or in next few months in covid19 situation.

I tried to approach Samsung Service Centre Head-Port Blair (Abacus System) but he did not respond at all.
Staffs are saying, "decesion about refund not taken yet"

Then why the hell they told me that Refund will be given in Cheque for the defective handset of Samsung A50 and created the work order ?

Secondly, when there was issue related to refund, why did they issue Offline Service Coupon without my consent ? The service coupon issued by them cannot be used online and it must be used to buy samsung product from Chennai Samsung showroom only from where I had purchased the defective set of A50. In this covid times, does it make sense to go to Chennai from Port Blair after travelling by flight or ship to buy a samsung product. Don't they have common sense ?

I am giving three options
1. Either Refund in Cheque or Bank Transfer for the defective handset.
2. OR Change offline coupon to online coupon so that I can buy another product from samsung website itself.
3. OR Give me in exchange a new handset of Samsung A50 against the defective handset taken back by your samsung service centre of Port Blair.

Purchased a Samsung refrigerator, knowing of the brand on March 2019. But it has really disappointed us especially during lockdown when kids are at home. In July 20th it produced some weird noise and we contacted customer care. So the mechanic checked it the next day and said that the digital board is damaged and he replaced it after a week but it didn't work. Then he said that the compressor is damaged and we had to replace the compressor. After two days he comes back and say that we have to fill gas, for which we will have to bear the cost of around 2000INR. This is so bad that a very essential product doesnt last for even a single year. Please arrange for a replacement or please try to fix the refrigerator without any cost.