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Samsung India

Samsung — Order no [protected], Received defective item but no action after 21 days

Address:iTS ON LINE ORDER ON SAMSUNG WEBSITE

Dear Sir, Our order [protected] was delivered on 24th Feb 2023. when your Samsung Installation engineer visited for installation found that the equipment was damaged. Raised request for a return and provided CSR report and pics of equipment damage to your customer care. But no action taken till date. Contacted Samsung customers multiple times and sent emails. but no action taken till date. Very pathetic response.
After 21 days also no action. I would request to address this issue ASAP.
Had multiple calls and emails but no action till date. Pls resolve.
Intiall they told Equipmnet will be picked up in 7-8 working days. But no action. Very very Pathetic response from SAMSUNG INDIA.

MURTHY VVS, [protected]
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Comments

Issue resolved. Samsung India Pickup equipment and processed for a refund for the same. Thank you very much.

Want to notify you that I received one fraud email & call after posting the complaint here. Pls be careful .
They quote that he is from Samsung's Legal department and they will process the refund and explain some processes to loot out money. Pls be aware and careful.

They sent one email as below.

Consumer Complaints
Tue, Mar 21, 11:53 AM (6 days ago)
to me

Dear consumer,

We are sorry for the inconvenience being caused to you, Now your complaint is register with us through the consumer complaints. Kindly share your contact details so our executive will reach out to you.

Thanks & Regards
Team Support
Reply
Dear Customer,

Greetings from Samsung!

Thank you for reaching to us, request you to please share your registered contact no. / email address to assist you further.

Best Regards,
Samsung
Reply

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