Samsung — Pathetic product quality and service

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New Delhi, Delhi

We had purchased a Samsung refrigerator on 22nd Apr 2011 . It has started malfunctioning after a year only. Within a span of four years it got repaired 4 to 5 times. Now, after 4.5 years it again in a completely off condition. We lodge a complain on customer care number your engineer from authorized service center came and he was least bother to check the problem, he had just refill the gas and charges us Rs 1250, as a result just after two days again our refrigerator had stop working then again we lodge complain on toll free number one engineer came and now he is telling us a new story that there is some leakage in coil, wanted us to buy a new refrigerator and offering us a discount of 10 % on condition if we show them the purchase invoice. I need to know who keeps the bill after 4.5 years. Now a days every small company has some software to check the purchase date I don’t aspect this from “Samsung” Now, i am completely pissed off from this as this product is hardly 4.5 years old and within that life had undergo multiple repair. I had spent 22k to buy this refrigerator and had spent approx. 5 k for the repairs, still my refrigerator not working. Please look in the matter. I doubt that my refrigerator was having some manufacturing defect, which was not handle properly when my refrigerator was under warranty period. I have lost complete faith in Brand. Further, I don't see any logic in offering me 10% discount or is the value of your product after 4 years. I would rather prefer to sell it to kabadiwala. Reference No./ BP No. - [protected] Model No - RT26HCUZ1/CTL Date 15/9/2015