Samsung — Pathetic Service & Behavior of Bhopal Service Center.

Address:

Bhopal, Madhya Pradesh

Dear Sir, I am one of your Pioneer Customer of Samsung & using almost all the Category of Samsung Brand & was getting Very good Quality of Product as well after sales Solution. Here I would like to draw your attention that recently on 26th May 14 I purchased Galaxy S-5 Black Model G-900 (IMEI No.[protected]) through United Electronic. After purchase of very next day it was notices that there is an issue of intermittent hang & over Heating while using the set for voice call conversation & not downloaded any other video application till date. Since I was in up country town hence visited your service centre on 30th May & reported the problem after checking the same they wanted to update the software for which I denied & requested to replace the Set since issue arrested very next day….. On which they said let us have the word with their Area Manager & will revert but after waiting a 2 Hours no response given by service centre & finally I took the set & dump the set at Dealer. Here my concern, Service centre totally ignored the Fact & without even checking thoroughly declared that there is no problem & you may speak to anybody this will not be replaced…. Could you please explain why should I allow for even software updation which was just purchased 4 days ago? As mentioned I never had such bad experience of Service support in past hence strongly request to please replace my set to have Trust in Samsung as Best Product with Good after Sales Support. Thanks & Regards, Mohit Raghuwanshi [protected]