Samsung — Pathetic service, ill-mannered staff

Address:

Chandigarh, Haryana

I have a samsung Galaxy grand smart phone. The touch screen was broken so i called 30308282 to know information about service station in chandigarh tricity. The executive told me that there are only 2 customer care centres in chandigarh i.e. one in sector 18 D and another in sector 44 D. since i live in panchkula, i asked her if there is any centre in panchkula to which she said no. so i took the details of service centre situated in sector 18D of chandigarh which are as followed - Durga Communications, SCO 23, sector 18 D and the timing was 9:30 am to 6:30 pm, she also gave me the contact no. i.e. +91-[protected] which i tried many times before leaving my home but no body picked so i decided to go directly to the service centre. when i reached there, i told them the touch screen of my phone is broken so he told me that it will cost me Rs 3700 so i said ok, please repair it but he roughly told me to come tomorrow as i am late and they are closing. i told them that the closing time is 6:30 pm and there is still one hour left and i have come all along from panchkula to get my phone repaired so he that they are closing and i should have got it done from service station in panchkula. i said that the customer care executive told me that there is no service centre in panchkula so he said its not my problem.Great, wat a supportive behaviour.. Now what m i suppose to do? firstly i was given wrong information about the service centre by the customer care executive, secondly, the executive of durga communication, sector 18 d refused to take my phone even when i reached there well within the time. now i think that the customer care executive who gave me wrong information should be taught to search her system well and the executive at durga commmunication should be taught how to behave with the premium cutomer..totally pathetic, ill mannered people. secondly, when the timing for closing was 6:30, why did the executive refused to take my phone