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Samsung India

Samsung — Payment before even servicing

Hi
I went to samsung service centre located at habibullah road to change my display for Samsung Note 9. But they are asking for full payment before they take in the mobile for service. What kind of service is this?
I have no other choice to left the place because they need the full amount to take the mobile for servicing.
Is this how service industry works?
They also added that this is their company policy to get the payment before taking the mobile.
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