Samsung — Phone

Address:

Deep Market Ashok Vihar

My phone was automatically restarting again and again. So they did a software update and it was still having the same issue. So they charged RS 240 for just changing the software. Now they say the issue is in the motherboard and changing it is equal to buying a new phone. I even got to know that everyday around 50 customers come with the same problem and updating the software never works. So it is basically a way to get money. And updating the software also has a 1% risk for the phone to be dead. So basically I take the risk and if the phone does not work I pay. What kind of service is that. Other than that I paid RS 500 and they took around 15 minutes to pay me back the balance. A 30 minutes process took me around 2 hours and your staff does not have any water for the customers. A reputed company like yours should not have such customer problems. We buy alot of products of yours but this is it. We have 2 Samsung TVs 2 Phones. I am frustrated and I am changing brand now and would like to be compensated for the inconvenience. And my customer care employee had his first day today and I was his first client. So he did not know what to do and was asking his colleagues what to do which also took the 30 minutes process to 2 hour process Please take care of such things.