[Resolved]  Samsung — Phone is not been repaired under warranty

I purchased Samsung Phone and the phone display got damaged due to material failure. Company is not repairing my phone under warrantee. It is only eight month old phone and is under warrantee. Complain is just to get my phone repaired under warrantee. My phone detail is as below.
Customer Name VEDANT KUMAR
Request Date 28/07/2023 14:02:59
Address KHAJPURA PATNA AERODRAME PATNA PATNA BIHAR 10-Bihar 800014 IN
Appointment Date 28/07/2023 (14:02:54) Customer No.
Telephone [Home][protected][Office][protected][Mobile][protected] Fax No. [protected]
Model Name SM-F721BLVEINU Purchase Date 26/10/2022
Serial No.
(CRT/ESN/IMEI)
R3CT80NF7RK (********0235413) Service Type Carry In
Defect Description UTC DAMAGED BACK COVER OPEN AND COLOUR FEAD REAR
DENTED AND CHARGING I
B2B SVC N
Accessory HANDSET WITH IN BUILD BATTERY
+2 photos
Was this information helpful?
No (0)
Yes (0)
Oct 27, 2023
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Sep 25, 2023
Samsung India Customer Care's response
Dear Sir/Madam,

Greetings from Samsung!

We would like to inform you that your case is already running with our concern team.

We assure you that our relevant team member will contact you as soon as possible.

Kindly wait for the response from them.

Best Regards,
Samsung
 
Add a Comment

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Samsung India
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    61%
    Complaints
    18897
    Pending
    0
    Resolved
    11183
    Samsung India Phone
    +91 89 3993 9899 [Customer Care]
    +91 12 4488 2122 [Head Office]
    +91 98 3502 2547 [The Mobile Villa]
    Samsung India Address
    2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
    View all Samsung India contact information