[Resolved]  Samsung — Phone Replacement

Address:

India

Hello Team Samsung

I would like to bring to your attention a case that has been pending since a long time and has been complicated with payment transactions as well.
It started with the service request that I placed on June 27, 2023 for repair of my Samsung S21 FE phone which was under warranty but the service centre denied to repair it stating some motherboard issue. Samsung customer care also denied repair or service the phone which was under warranty. Instead they gave me an offer for 50% payment of ₹17825 for a new phone replacement.

I approached the Twitter handle of Samsung for more help. Where they asked me for a phone number for further contact. After a day someone by the name Mr.Summit Shankar from Samsung called me saying we had a request for phone repair and he offered us repair for ₹3000 wherein I need to pay ₹8000 in advance and ₹5000 will be refunded to me after I receive the phone. He sent an invoice marking Samsung support India on mail. After a brief discussion we paid via bank transfer to account name Samsung India private limited.
But we didn't receive any receipt regarding the payment made and also Mr.Summit Shankar phone number was switched off after that.

I would like to know if this is a scam done so that I could go ahead with cyber cell for a complaint.

Kindly treat this on an urgent basis.