Samsung — physical damage

Address:Pune, Maharashtra

I have given my E7 phone at Kharadi service station for repair and its under warranty. They say its physical damage and will cover under warranty. I have 6 Samsung phone in my house and we are a big fan of samsung mobile. The mobile has physical damage agreed but its very delicate and due to which the screen has got damaged. It may be a poor parts quality and so its got damaged. I would request you to check on the same and revert. I am given run around. I look forward for a positive response from the No1 brand in the world. Bill No is [protected]. All my 6 samsung phones are working in good condition and are tough in use. don't know what happen to this phone. Request Justice from Samsung. Samsung phone quality is not that poor that the phone screen can get damaged in the pockets. Thanks.
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I have given my E7 phone at Kharadi service station for repair and its under warranty. They say its physical damage and will not cover under warranty. I have 6 Samsung phone in my house and we are a big fan of samsung mobile. The mobile has physical damage agreed but its very delicate and due to which the screen has got damaged. It may be a poor parts quality and so its got damaged. I would request you to check on the same and revert. I am given run around. I look forward for a positive response from the No1 brand in the world.
Bill No is [protected].
All my 6 samsung phones are working in good condition and are tough in use. don't know what happen to this phone. Request Justice from Samsung. Samsung phone quality is not that poor that the phone screen can get damaged in the pockets.
Thanks.
I finally had to pay for the damage for this phone.
I have given my E7 phone at Kharadi service station for repair and its under warranty. They say its physical damage and will not cover under warranty. I have 6 Samsung phone in my house and we are a big fan of samsung mobile. The mobile has physical damage agreed but its very delicate and due to which the screen has got damaged. It may be a poor parts quality and so its got damaged. I would request you to check on the same and revert. I am given run around. I look forward for a positive response from the No1 brand in the world.
Bill No is [protected].
All my 6 samsung phones are working in good condition and are tough in use. don't know what happen to this phone. Request Justice from Samsung. Samsung phone quality is not that poor that the phone screen can get damaged in the pockets.
Thanks.
I had also bought E5 and now this phone also had the same problem and from last one month its still there at the Samsung service centre and have not received any calls. I cannot pay all the time for this kind of damage with perticular E series phone. Samsung should take the responsibility and admit thier failure in this E series category.
I would request samsung to do justice at least this time. I have never faced any problem with any other samsung phone, then why only with this E series phone.
Ref Bill no is - [protected]

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