Samsung — Pink line on the screen after the security patch update.

Address:

Goa

This phone was never dropped nor used in harsh conditions because this was basically my secondary phone, so you can imagine the usage.
Just after the update, I observed the pink line so I visited the internet to check like every other person would do.
And turns out that the issue was more in the S20 plus phones. So I consulted a few friends who faced the issue and they informed that the problem was the same with their phones too.

So checked with some of your employees, they said that they received a circular stating screen replacement was offered as goodwill due to Samsung error.(indirectly)

And on request of one of your executive who asked me to drop the phone for repairs at the closest service center, so that they can check and guide me accordingly. When visited the service station the guy incharge straight denies any repairs as he "claims the damages are physical drop damages" so I asked him that does he not know that the frame is aluminium and under atmospheric conditions it tends to oxidise o er a period of time. The guy replies saying the the frame is metal and nothing happens to metal.

I was not given any estimate at the service center all I was informed by the call center that the amount was around Rs. 10950/-

Can you assure me that there is no oxidation to the material that you'll use in the product?

So he also states that he is the final authority to accept or reject the claim. And if you want it repaired under warranty get an approval from anywhere maybe by mail.

I am yet to receive a reply to my mail dated 17 September 2022.

And a follow-up there after, recent being 20 October 2022.

I guess the customer service department is less/not interested to address customer grievances.

The service being so pathetic. And careless attitude towards customers.
VoC is not taken seriously by Samsung.