[Resolved] Samsung — Poor customer service and service center for Fridge (Electronics) | |||
Sir, I am writing this mail due to after so many days followups with Samsung customer care India and service center, I am not getting any proper solution about my query. Details : I have purchase the new fridge from the Reliance Digital on 28.09.2020. After 2 months of working fridge have cooling and sound issue. I have complained to Samsung customer care and fridge sent to service center by my own expanse. I have followed up with Samsung service center and customer care no for around 10 times. No proper answare and solution provided. Now after 16 day, service center said that fridge is not repairable and having internal cooling coil issue. I said that if new fridge have internal non repairable issue then I required replacement of the fridge (Not refund). They misbehave with me over telephone said that if you want to take refund take after depreciation amount deduction. I told I want replaecment becasue I got extra 4 years extended warranty and many other discount. If I take refund after deduction amount I would in loss. Also, customer care service department is very un-supportive. After 16 days no one gave me proper solution. Miss Hema Sharma told me that only service center will give solution, we will not provide. This is very surprising that SAMSUNG brand is doing such type of issue then I will not buy any product from SAMSUNG and also the negative impact will be created. Request to look into and that also will improve the service center monopoly ans customer care ineffective approach. Your help is very important. Product details : SAMSUNG FRIDGE : RT39K5458S PURCHASE DATE : 28.09.2020. FROM RELIANCE DIGITAL, PIN CODE 361142 INDIA. Regards, Jignesh Sisodiya email : jignesh.[protected]@gmail.com Was this information helpful? | |||
Aug 13, 2021 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Dec 30, 2020 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number along with the reference ID given by customer care. Thanking and assuring you our best services always. Thanks & Regards, Customer Experience Team Samsung India Electronics Pvt Ltd | |||
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+91 89 3993 9899 [Customer Care]
+91 12 4488 2122 [Head Office]
+91 98 3502 2547 [The Mobile Villa]
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
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Area pin code 361142
Complaint no [protected].
Also, I have requested to get replacement of damage fridge which is not repairable to Miss Hema Sharma and Samsung service center.
But samsung service center is asking for Bank account details and Adhar card. I have asked to customer care no but no one is giving me proper answer.
Service center told me that if you don't submit the bank details, case will be deleted by samsung.
They are telling that we will call you but they didn't called yet.
I am surprised that Samsung is known for customer delight but I am not finding any courtesy to samsung service center and customer care.
I have requested for replacement of the fridge because it is not repairable. I am refusing to refund because I have been in loss due to I got many offers during buy this 400 liter fridge.
Pls do the needful.
Jignesh Sisodiya