Samsung — Poor quality of samsung refrigerator brg basket

Address:

palwal

I have purchase samsung 420 ltr RT42M5538S8/TL on 24 Sep 21 from Palwal.
After use of 2-3 months veg basket got broken becasue it was made on poor quality material.
I spend about 43 K INR on the fridge whos life must be 10 year but even after 2-3 months basket got broken. This was not expected from Samasung. I am also a corporate employee of JSW steel and regulary supplying material to samsung but with the quality standard.
Yeasteday called sutomer care and requested for the same but your executive told that engineer will visit and charges of visit will be 100 INr and any replacement shall be cost extra.
Why I will pay for the poor quality of material. I already paid handsome amount for the quality material.
As a good company from I am expcting reply and replacemrnt of veg basket at free of cost to avoid any further esclation.