[Resolved] Samsung — Poor quality product

chunkytakkar1990

from Gurgaon, Haryana

Aug 17, 2022

Address:

Gurugram, Haryana

My mobile phone of Samsung brand model name Flip3 got worn out cracks with in one month of display change. And after shown to service centre they said its due to pressure, how come a display crack from folding area with pressure and they said it’s physically damage so they can’t take the product in warranty.
Display and battery was changed after 6month due to mobile phone got dead while working with nothing and due to under warranty they changed my display and battery but after one month of display replacement my display got cracked from folding area.
After complaining on CEO portal of Samsung got response and they ask to submit my device on 7th Aug 2022 since then no update and no reminder response from samsung side.
Last contact was on 14th Aug 2022 from new customer executive that they will contact on 16th Aug but I called on samsung customer care but no response from them now. Today is 17th Aug 2022ю

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Aug 30, 2022

Complaint marked as Resolved

Product display has been changed by samsung under warranty. But hope it will last long

Samsung India customer support has been notified about the posted complaint.

Verified Support

Aug 20, 2022

Samsung India Customer Care's response Dear Customer

Greetings from Samsung!

We would like to inform you that your case is already running with our concern team.

We assure you that our relevant team member will contact you as soon as possible.

Kindly wait for the response from them.

Best Regards,
Samsung

Aug 23, 2022

Updated by chunkytakkar1990 Waiting for samsung response.