Samsung — Poor Service and Response from Authorised Samsung Mobile Service Center

This is regarding the Poor Service and Response i am getting from a Mobile Service Center in Alleppey Kerala. I have given my Samsung Note 2 Mobile which had a complaint of not getting charged, to be repaired at a Samsung Service Center in Alleppey Keral (details below) on 4th June 2015. The Service center diagnosed the issue to be with the USB port and it need to be replaced. I gave by approval for replacement. It was promised the Phone will be repaired and returned by 8th June, which was later changed to 11th June and today is 24th June and still the mobile is not repaired and i am really annoyed about it. I am now back in Switzerland as i was in India for short time. On continous followup by my family members, still the response is we are repairing. Also the phone numbers provided are either switched off or have no response. I don't believe it takes 20 days to replace a USB port. This is really a bad service and impacts the name of famed brand like Samsung. I am sure Samsung could be having audit of all its auhorised service centers and there should be a strict action taken against such Service Centers, which work towards not customer satisfaction but customer dissatisfaction. Appreciate if this is taken as a very serious complain and hope the voice reaches concerned people. Address of Service Center: Friends Electronics 1st Floor, Sasmahal Shoping Complex, Alappuzha Muncipal Ward, Vazhichery. Alappuzha, Kerala- 688001. India [protected]