[Resolved] Samsung — Poor service & feedback | |||
I'm having a Samsung TV Model UA32C5000QRMXL, in June 2017 speaker was replaced due to failurel on July 2020 it again replaced for not functioning properly but the speaker again failed and replaced in Nov 2020 (in this it was in warranty only service charge paid). But again it failed in December 2020 the same samsung service team came couple time tooked the video of the sound recording to show to their seniors to get the feedback what to do. Now I got a call stateing that we have to pay full amount only then it will be replaced, my question was it's still in warranty period and reason for repeated failure is not given for the same I have rewritten couple of mails but no proper reply for the subject. I need you're help to resolve the issue Was this information helpful? | |||
Aug 11, 2021 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Dec 21, 2020 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards, Samsung India Electronics Pvt Ltd | |||
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