[Resolved] Samsung — Premium Sennheiser Stereo Headset worth Rs. 2290 with every Galaxy Grand

RBPatel

from Anand, Gujarat

Address:

Anand, Gujarat

Reference: Complain No. [protected] (more than 2 months).

I would like to introduce myself as Rashmin Patel, academician, working at Vallabh Vidyanagar, Gujarat. I brought Samsung galaxy grand for my father on 13th Day of September 2013; they offered me headset for free with this Samsung model (price for which is included in total price). Samsung smartphone cafe (e-Global Tech, Anand) attendant advice me to register online to avail said offer. I asked, why customer should have to follow all this procedure. Why you are not giving right now? In response to such query, he advocated that company will directly deal (within maximum limit of 45 days) with customer to avoid any kind of cheating. Therefore, I registered online using mentioned website -http://www.samsungindiamarketing.com/grand/home.aspx; on 19th Day of September 2013. Till date I have not received anything. I am continuously inquiring on toll free number, & on customer care emails (many reminders sent on various emails) but they are not responding seriously. Is it not cheating to customer? Is it not mental & physical harassment?

In this context, I seek your king help and guidance.

Thanking you for providing such platform.

Details:
Dealer Name: E Global Tech
Customer name on Bill : Bharat G. Patel
Bill No: S13/1378
IMEI No: [protected]
Order no.[protected]
Complain No. -[protected]

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Aug 14, 2020

Complaint marked as Resolved

Dec 12, 2013

Updated by RBPatel Reference: Complain No. [protected] (more than 2 months).

I would like to introduce myself as Rashmin Patel, academician, working at Vallabh Vidyanagar, Gujarat. I brought Samsung galaxy grand for my father on 13th Day of September 2013; they offered me headset for free with this Samsung model (price for which is included in total price). Samsung smartphone cafe (e-Global Tech, Anand) attendant advice me to register online to avail said offer. I asked, why customer should have to follow all this procedure. Why you are not giving right now? In response to such query, he advocated that company will directly deal (within maximum limit of 45 days) with customer to avoid any kind of cheating. Therefore, I registered online using mentioned website -http://www.samsungindiamarketing.com/grand/home.aspx; on 19th Day of September 2013. Till date I have not received anything. I am continuously inquiring on toll free number, & on customer care emails (many reminders sent on various emails) but they are not responding seriously. Is it not cheating to customer? Is it not mental & physical harassment?

In this context, I seek your king help and guidance.

Thanking you for providing such platform.

Details:
Dealer Name: E Global Tech
Customer name on Bill : Bharat G. Patel
Bill No: S13/1378
IMEI No: [protected]
Order no.[protected]
Complain No. -[protected]

MY MOBILE NO - +91-[protected]