Samsung — Product not as advertised

Address:

Visakhapatnam

I ordered a Galaxy S21 5G with exchange on the Samsung Shop site. The Blue Dart courier took a look at my old Samsung A50S which is in excellent condition and wrongly claimed that there are lines on one side of the phone. Taking a photo from any phone 2-3 years old will show some sign of wear but there were no lines. He uploaded only that photo then told me that he could not deliver the new phone. Shortly thereafter I received a message stating that I had rejected delivery which was incorrect.

Attached is a photo of the same side of the old phone taken by the Courier.

This treatment appears to be a well-planned racket to deny exchange in the hope that the customer will buy the product anyhow. Note that the condition is even better than the normal wear and tear associated with a phone of its age. The perfect condition of the screen that gives you a good idea of the phone in general. That the courier did not even activate the display clearly indicates that there was no intention to take delivery of the old phone. The phone has had a screen guard and protective back cover throughout its use.

Samsung customer care told me that “Ensure that the mobile phone is in working condition with its display intact, and that it is not damaged, broken, or otherwise tampered with. Normal wear and tear is acceptable”. Clearly the talk does not match reality.

This treatment by Samsung has left a very bad taste in the mouth after years of patronage and makes me regret buying the Galaxy Watch 4 recently. It is nothing short of disgraceful. Have written to Samsung but no response

Be warned...