[Resolved] Samsung — Product not being shipped | |
I bought a mobile note 10 lite from samsung e-store directly on 2-aug-2020 (order id [protected]) and the delivery date which was promised was 12th aug. Today is 20th aug and I have not received the product. Rather the status of the order is same -approved. I have been calling the customer care since 12th aug about the status but I get a pre defined answer that wait for 24-48 hours and then nothing happens. Today I also received a cancellation email from ecom and I don't know whether is cancelled also or not because the customer care people are telling it is not cancelled. This is very much frustrating for a person. Request for your help here. Was this information helpful? | |
Aug 9, 2021 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Aug 21, 2020 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards, Samsung India Electronics Pvt Ltd | |
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