[Resolved] Samsung — Product Not Genuine

Rakesh7557

Apr 26, 2022

Address:

DLF Centre, Sansad Marg 6th Floor, New Delhi 110001, India

Handset Was Purchased from Amazon on 31st Jan 2022 within 4 Months There is an Issue with Device and I have Been Complaining Regarding the Same to Samsung Customer Care Multiple Times and They Are Denying for the Same As i am Not ready to Submit the Brand New Phone for Repair and Check i Have Been Updating them The Same and They are Not Ready to Listen I have Mailed Tehm Multiple Times With the Details and Proofs that This Device Has an Issue and Its Not With One User all Users Are Facing Same Issue Model Purchased S20FE 5G cost of 39990 and they are not ready for Replacement or Different Device Purchase.

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Jul 6, 2022

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

May 27, 2022

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung!

Thank you for writing, request you to please share your registered contact no. / email address to assist you further.

Best Regards,
Samsung