Samsung — Product not received or refund not issued

Microwave oven ordered on 4th December with the estimated delivery date of 8th December 2024 was not delivered yet. I have raised the complaint to the grievance team and escalated multiple time but no good response. I have requested for a immediate full refund but still they are refusing it. The product is in Coimbatore location (destination) from 5th December and company informed due to climate condition the order is getting delayed. But from 5th December till 11th December we didn't have any climate issue in Coimbatore.

OrderID: [protected]

Attachment: Product delivery details, customer support response and whether details