Samsung — Product not serviced

Samsung — Product not serviced

S sabaedge from Salem, Tamil Nadu Jan 5, 2023 Jan 18, 2023 This thread was updated on Jan 18, 2023

I bought a Samsung Top load washing machine from Samsung website (Order Id [protected]) for 15k on 25th October. In just a month, the buttons stopped working and I raised an Incident with them on Dec 16th. After multiple followups, the techinician showed up on 21st Dec and confirmed that the buttons have to be replaced and the parts have to be ordered. He ordered the part on 21st and It has been more than 15 days and the part has been not replaced. The technician is saying that they have not received the part and it will take another 10 days. I have called the Service center atleast 20 times, and the response is the same that they will check on it. The service and Support experience has been the worst I have seen in my life. Was this information helpful? No (0) Yes (0)
Samsung India customer support has been notified about the posted complaint.
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sabaedge

from Salem, Tamil Nadu

Jan 8, 2023

Is there any update on this?

Samsung India Customer Care

from Chennai, Tamil Nadu

Jan 18, 2023

Verified Support

Dear Customer,
Greetings from Samsung!

Thank you for reaching to us, request you to please share your registered contact no. / email address to assist you further.

Best Regards,
Samsung

sabaedge's [Complaint's author] reply, Jan 23, 2023

when i walked into the service center today, they said that, they have ordered the wrong part and they are going to order the new part again and I will have to wait another few weeks for that part to get delivered. Absolutely pathetic customer service
Email Id : [email protected]
Contact Number : 9786432933

sabaedge's [Complaint's author] reply, Jan 23, 2023

It has been more than one month since i raised the service request. My family is washing the clothers by hand all this time. Even after waiting for so long, my washing machine is not serviced. This is very unacceptable.