Samsung — Product under warranty but they are asking money

Address:mohanpur bareilly

Hi
this is chishti and i purchased an ac which is under warranty with 5 years period. the ac is not working so i called to samsung support the the engineer came and check and took money as service charged and he told me to pay for parts although part is under warranty. i need to fix this issue, because when ac has a warranty then why i will pay to them?
please solve this,
thankyou
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